The impact of trust, guanxi orientation and face on the intention of Chinese employees and managers to engage in peer-to-peer tacit and explicit knowledge sharing

Huang, Qian; Davison, Robert M.; Gu, Jibao

doi:10.1111/j.1365-2575.2010.00361.x

Cited by 168 publications

(180 citation statements)

References 49 publications

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“…Our results also showed that individuals with high-quality LMX had less intention to withhold knowledge, implying that knowledge withholding is one way team members respond to low-quality exchanges with their leaders [42]. To ensure the successful operation of a project team, a leader must create a fair and cohesive work environment in which group members are willing to identify with the project vision, participate in its implementation, and share their knowledge [75,76].…”

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confidence: 95%

“…A second explanation may relate to contextual sensitivity. Participants were Taiwanese, and research has shown that guanxi (defined as "a relationship between two or more individuals that is implicitly based on reciprocity and mutual interest" [75]), an important sociocultural factor, plays a critical role in workers' information-sharing behaviors in Chinese culture [75,79,80]. Given that the effort-withholding framework we used is based on the work of Western scholars, we did not include guanxi in our model.…”

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confidence: 99%

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Knowledge withholding intentions in teams: The roles of normative conformity, affective bonding, rational choice and social cognition

Tsay

Lin

Yoon

et al. 2014

Decision Support Systems

102

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The decision of members in a knowledge-intensive team to withhold their knowledge may threaten the performance of the team. To address the problem of knowledge resource risk in project teams, we maintain that it is important to understand why team members choose to withhold their knowledge, conceptualized as knowledge-withholding intention. In line with the literature on effort withholding, the research on multifoci relations between justice perceptions and social exchanges, and social cognitive theory, we proposed that the social exchange relationships that individuals form in the workplace, their perceptions of justice, and their knowledge withholding self-efficacy would influence their knowledgewithholding intentions. Through a survey of 227 information system development team workers, we found that all social exchange relationship variables had a significant impact on knowledge-withholding intentions. However, the justice perception variables only indirectly influenced knowledge-withholding intentions through the mediation of social exchange relationships. In addition, one of the task variables, task interdependence, influenced knowledge withholding intention through the mediation of knowledge withholding self-efficacy. Our results contribute to the knowledge management literature by providing a better understanding of the antecedents of knowledge withholding. We also offer suggestions for future research utilizing the framework of Kidwell and Bennett (1993) to study effort and knowledge withholding.Keywords: Knowledge-withholding intentions, information system development team, organizational justice, social cognitive theory, social exchange theory Abbreviations: AVE, average variance extracted; CFI, comparative fit index; DJ, distributive justice; IJ, interactional justice; ISD, information system development; KWI, knowledge-withholding intentions; KWSE, knowledge withholding self-efficacy; LMX, leader-member exchange; MIS, management information systems; PJ, procedural justice; POS, perceived organizational support; RMSEA, root mean square error of approximation; SCT, social cognitive theory; SEM, structural equation modeling; SET, A C C E P T E D M A N U S C R I P T ACCEPTED MANUSCRIPT 3 social exchange theory; SRMR, standardized root mean square residual; TI, task interdependence; TV, task visibility; TMX, team-member exchange.

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confidence: 95%

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confidence: 99%

Knowledge withholding intentions in teams: The roles of normative conformity, affective bonding, rational choice and social cognition

Tsay

Lin

Yoon

et al. 2014

Decision Support Systems

102

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“…Besides construct validity, discriminant validity and convergent reliability also needed to be evaluated. Average variance extracted (AVE) is a significant parameter for assessing discriminant validity and calculating composite reliability (CR) to assess convergent reliability [53][54]. Table 3 shows the mean, standard deviation (SD), CR and AVE, and Table 4 shows the correlations between each two constructs.…”

Section: Discussionmentioning

confidence: 99%

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

Lu¹,

Zhang²,

Wu³

et al. 2017

Preprint

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Background: The Internet has become a major means of acquiring health information due to the increasing demand for health information and the development of the Internet. However, Internet health information is of mixed quality and may therefore significantly affects health-related behaviour and decisions. The trust of patients in their physicians may potentially change because of health information obtained from the Internet, thereby affecting their compliance to medical diagnoses and treatment. Hence, it is significant to discuss the relationship between Internet health information and patient compliance from the perspective of trust. Objective: This study aimed to discuss the relationship between Internet health information and patient compliance from the dimensions of quality and source through theoretical principle (i.e. cognition-and affect-based trust) and empirical study. Methods: An online survey involving 375 participants from 28 cities in China was conducted to assess the research model, which included two independent variables (i.e. Internet health information quality and source of Internet health information), two mediator variables (i.e. cognition-and affect-based trust) and one dependent variable (i.e. patient compliance). All variables were measured using multiple-item scales from previously validated instruments. The scales' reliability and validity were analysed, demographic analysis was performed and hypotheses were tested using structural equation modelling (SEM). Results: The questionnaire response was 89.6%, and the reliability and validity was acceptable (Cronbach's α = .950 > .700, KMO = .907 > .700, P < .001). This study indicated that the quality and source of Internet health information impacted cognitionand affect-based trust, consequently, patient compliance. In addition, Internet health information source also directly affected patient compliance, and the Internet health information quality was more important than the source of information. Furthermore, cognition-and affect-based trust had significant positive impacts on patient compliance, and cognition-based trust had a significant impact on affect-based trust. Unexpectedly, a nonsignificant relationship between source of Internet health information and affectbased trust was found. Conclusions: The Internet health information quality plays a more important role than the source of information in impacting patient trust, consequently, patient compliance. Therefore, patient compliance should be improved by strengthening the management of Internet health information quality and urging physicians to focus on health websites, and acquire health information from these websites to understand the information accessed by patients and enrich their knowledge structure to show their specialization and reliability in their interaction with patients. Cognition-and affect-based trust directly impact patient compliance. Therefore, physicians can communicate with patients through health websites to allow patients to acquire health informati...

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“…Table 1 summarizes the model constructs examined in this study. Figure 1 illustrates the research model and hypothesized relationships derived from the original study (Huang et al, 2011).…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

“…We choose to answer these questions not with a new study, but by replicating work originally done in China that explores the intention to share tacit and explicit knowledge as a result of Guanxi orientation, face, and trust. We conduct a methodological replication study of The impact of trust, Guanxi orientation and face on the intention of Chinese employees and managers to engage in peer-to-peer tacit and explicit knowledge sharing (Huang et al, 2011). We undertake this replication to determine which aspects of Chinese business orientation (i.e.…”

Section: Introductionmentioning

confidence: 99%

How Does Guanxi Affect Intention to Share Knowledge in the US? A Replication Study

George¹,

Yan²

2017

AIS TRR

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Abstract:We undertake a replication of research conducted in China, The Impact of Trust, Guanxi Orientation and Face on the Intention of Chinese Employees and Managers to Engage in Peer-To-Peer Tacit and Explicit Knowledge Sharing, originally published in Information Systems Journal. The study explores how aspects of Guanxi affect the intention to share knowledge. Guanxi is the Chinese phenomenon of a tight network or relationship, and the original research found that it influences the intention to share both tacit and explicit knowledge. The original study explored Cognitive, Affect, Face-Saving, and Face-Gaining constructs in explaining the influences on the intention to share knowledge. We look at how this study translates to a US business school to find out if any of the original constructs apply outside of Chinese culture in regards to sharing knowledge. Our study did not demonstrate any relationship with the FaceSaving or Face-Gaining aspects of Guanxi on the intention to share knowledge. On the other hand, we did find that the Cognitive construct (skills) had a positive relationship with knowledge sharing, unlike the original. Last, both studies demonstrate a relationship between Affect and knowledge sharing, as well as Guanxi (or relationship) and knowledge sharing, indicating that people who get along well and like each other are more likely to share knowledge, regardless of Chinese or US cultural background.

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The impact of trust, guanxi orientation and face on the intention of Chinese employees and managers to engage in peer-to-peer tacit and explicit knowledge sharing

Cited by 168 publications

References 49 publications

Knowledge withholding intentions in teams: The roles of normative conformity, affective bonding, rational choice and social cognition

Knowledge withholding intentions in teams: The roles of normative conformity, affective bonding, rational choice and social cognition

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

How Does Guanxi Affect Intention to Share Knowledge in the US? A Replication Study

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