The Impact of Trust in Time of Covid-19: Trust in Crisis Management and Crisis Communication in Inland Norway University of Applied Sciences

Weathering the storm: A case study of organizational culture and effectiveness in times of disruptive jolts and crisis

“…First, the study furnishes unique empirical evidence for the consequential role of values in the current crisis literature (Oreg & Berson, 2011), and provides insights into the tension induced by COVID‐19 that effectuated cultural change towards a culture of distrust and conflicts (Keyser et al, 2016). The qualitative findings suggest that employees have become dubious of management's abilities or motives in controlling this crisis, contributing to the literature on trust during a crisis (Daum & Maraist, 2021; Gillespie et al, 2020; Hole & Bakken, 2022). The study emphasizes that managers behaved defensively and overreacted, procrastinated in decision‐making and deprived employees of freedom for decision‐making, further contributing to the extant literature (e.g., Behrendt et al, 2021; Zarnadze & Kasradze, 2020).…”

“…Example quotes abilities or motives in controlling this crisis, contributing to the literature on trust during a crisis (Daum & Maraist, 2021;Gillespie et al, 2020;Hole & Bakken, 2022). The study emphasizes that managers behaved defensively and overreacted, procrastinated in decision-making and deprived employees of freedom for decisionmaking, further contributing to the extant literature (e.g., Behrendt et al, 2021;Zarnadze & Kasradze, 2020).…”