The Impact of Trust, Interaction, and Empathy in Doctor-Patient Relationship on Patient Satisfaction

Lan, Yu Li; Yu, Yongtao

doi:10.21767/2574-2825.1000008

Cited by 4 publications

(3 citation statements)

References 18 publications

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“…The positive correlation between communication satisfaction and the duration of care under the current physician is in line with previous findings both in the general population ( Chandra et al., 2019 ; Chang et al., 2013 ; Lan and Yan, 2017 ) and in military settings ( Hochman et al., 2008 ), confirming the importance of the relationship. From the current results, it appears that Iraqi physicians are either consciously or unconsciously inclined to pay attention to interpersonal dynamics and factors such as rapport, compassion, genuineness, respect, and privacy.…”

Section: Discussionsupporting

confidence: 90%

Inter-personal versus content: assessment of communication skills in Iraqi physicians

Al-Hemiary

Cucchi

Alnuaimi

et al. 2020

Heliyon

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Objectives The current study sought to evaluate the communication skills of Iraqi physicians from a patient perspective, differentiating between “interpersonal” and “content” components of communication. In the past century, the doctor–patient relationship has changed considerably, shifting from a paternalistic, physician-dominated approach to a more dynamic and patient-centered. In such a context, effective communication skills have become even more crucial for good medical practice and most accreditation organizations urge medical schools to teach and evaluate communication skills. Methods A cross-sectional study was conducted at Baghdad Teaching Hospital's three major departments (Surgery, Medicine, Obs/ Gyne). The final sample included 270 participants. A factor analysis was performed and generated two dimensions ("interpersonal" and "content"). Statistical differences between the groups and between the two dimensions of the questionnaire were analysed through t-tests and ANOVA. In addition, a multiple linear regression model was used to study the effect of some variables on the dependent variable "communication". Results The study showed a significant difference between “interpersonal” and “content” communication, with patients reporting higher satisfaction for the former. Reported satisfaction rates varied amongst the three departments with the Surgery specialty scoring significantly lower than the Medicine and the Obs/Gyne department. The duration of care under the current physician, a higher rank of specialty and the settings (inpatients versus outpatients) were positively and significantly associated with a higher quality of communication skills. Conclusions These findings have significant implications for training institutions.

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Section: Discussionsupporting

confidence: 90%

Inter-personal versus content: assessment of communication skills in Iraqi physicians

Al-Hemiary

Cucchi

Alnuaimi

et al. 2020

Heliyon

View full text Add to dashboard Cite

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“…Likewise, this result is consistent with a study which was done in the United States, the study revealed that shorter time in waiting for care was associated with enhancing and improved satisfaction rates [29].The present study reported that the patients' trust in doctors who had chances to be fully satisfied with health care system. This finding is similar to an earlier study done by [30] displayed that patient empathy and trust was a positive correlation with patient satisfaction. Also, the result of the study in line with the study done by [31] who reports that patients completely influenced their satisfaction in coronary angiography care by experience and confidence among the health care providers.…”

supporting

confidence: 92%

Knowledge and Satisfaction for Patients Undergoing Coronary Angiography at Surgical Specialty Hospital Cardiac Center in Erbil City

Qadir

2023

Erbil j. nurs. midwifery

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Background and objectives: Patients' satisfaction is a vital indicator of the quality of health care. Nevertheless, current data on determinants of satisfaction in invasive procedures for the cardiac patients are deficient. Accordingly, this study aims to assess the knowledge and satisfaction level of patients who undergoing coronary angiography. Methods: A descriptive/cross-sectional study design was carried out among 350 coronary heart disease patients who performed coronary angiography at the surgical specialty hospital cardiac center in Erbil City. The study begins from of January 2023 to the 7th of August 2023. The data was collected via using a questionnaire which included patients' characteristics data, knowledge about coronary angiography and patient satisfaction questionnaire. The collected data were analyzed via the frequency and percentages, mean and standard deviation, also the researcher used the Chi-square, independent t-test and one-way analysis of variance (ANOVA) also binary logistic regression analyses were performed. Results: Presented higher service satisfaction scores were found in younger patients, male, more educated, and with high monthly income respectively, The overall degree of satisfaction with coronary angiography care was 57.4 % while 42.6 % of the patients were dissatisfied with coronary angiography care, The factors affecting patient dissatisfaction were lack of patient trust (P-value =0.027, OR=0.499), not ensuring privacy during the pro-cedure (P-value 0.003, OR=0.447), unacceptable waiting time for admission (P-value <0.001, OR=5.857) and high costs procedure (P-value <0.001, OR=4.052). Conclusion: More than half of patients are satisfied with coronary angiography care despite most of them having inadequate knowledge.

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“…This finding is similar to previous studies done (14, 41–43). A study conducted by Lan et al in Taiwan showed that together with interaction and empathy, trust was positively correlated with patient satisfaction (13). Chang et al in their study also showed that perception of trust among patients positively influenced their satisfaction (14).…”

Section: Discussionmentioning

confidence: 99%

Factors Associated With Patient Satisfaction in Outpatient Department of Suva Sub-divisional Health Center, Fiji, 2018: A Mixed Method Study

Chandra

Ward

Mohammadnezhad

2019

Front. Public Health

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Background: With evolving health care industry toward patient centered orientation, inputs from the patients' perspective is valuable. Improved patient satisfaction is associated with increased levels of adherence to treatment processes and recommended prevention, and improved health outcomes. Hence, this study was conducted to assess the current level of patient satisfaction and explore its determinants in the Suva Subdivision health centers, Fiji, 2018. Methods: This was a mixed method cross-sectional study employing both quantitative and qualitative designs. A random sample of 410 participants attending the outpatient services completed the self-administered structured questionnaire. The questionnaire focused on socio-demographic features, waiting time, doctors' communication, and patient trust. Data from 375 questionnaires (response rate of 91%) was analyzed in SPSS where descriptive analysis and univariate and multivariate logistic regression was done at 0.05 level of significance and 95% confidence interval to find the determinants of patient satisfaction. From these 375 participants, 20 participants were purposefully selected for audio recorded interview guided by a semi-structured questionnaire and data was analyzed using thematic analysis. Results: The majority of the patients were generally fully satisfied with their consultation (69.3%). Univariate logistic regression showed that age, gender, education level, waiting time, doctors' communication behavior, and patient trust level were significantly associated with patient satisfaction independently. After controlling for all the variables, gender, number of visits, waiting time, and patient trust were significantly associated with trust. Those who had full trust in the doctors, were more likely to be fully satisfied with their consultation (aOR of 18; p = 0.0001) and those who got seen within 1 h, were more likely to be satisfied with their consultation (aOR of 3.3; p = 0.0001). Though, the patients voiced that getting a satisfying consultation was worth the wait. The doctors' attitude and way of communication also made a difference to the patient's level of satisfaction. Conclusions: This study showed that patient satisfaction is positively associated with patient trust, doctors' interpersonal skills and communication behavior and negatively associated with waiting time. Hence, doctors upgrading their communication skills and health service managers strategizing ways to improve waiting time can contribute to better patient trust and thus lead to better patient satisfaction and positively influence health outcomes.

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The Impact of Trust, Interaction, and Empathy in Doctor-Patient Relationship on Patient Satisfaction

Cited by 4 publications

References 18 publications

Inter-personal versus content: assessment of communication skills in Iraqi physicians

Inter-personal versus content: assessment of communication skills in Iraqi physicians

Knowledge and Satisfaction for Patients Undergoing Coronary Angiography at Surgical Specialty Hospital Cardiac Center in Erbil City

Factors Associated With Patient Satisfaction in Outpatient Department of Suva Sub-divisional Health Center, Fiji, 2018: A Mixed Method Study

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