The impact of workplace bullying on hotel employees’ well-being

Hsu, Fu Sung; Liu, Yuan an; Tsaur, Sheng Hshiung

doi:10.1108/ijchm-04-2018-0330

Cited by 99 publications

(78 citation statements)

References 79 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…As there are no authorized statistics on the employees of five-star international hotels in Taiwan, this study conducted two chi-square tests to compare the sample with population, based on the gender ratios of employees of this study about the employees of Taiwan international tourist hotels. The gender ratio is female, 61.3% (Hsu et al, 2019). The test results show that the chi-square value of the chi-square test is x 2 = 0.001 (p >0.10) and it is not significant.…”

Section: Sample Representativenessmentioning

confidence: 87%

Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange

Dai

Zhuang

Yang

et al. 2020

IJCHM

View full text Add to dashboard Cite

Purpose Drawing on leader-member exchange theory and regulatory focus theory, the purpose of this study is to explore the effects of hotel employees’ regulatory foci on their voice behavior and the moderating role of leader-member exchange. Design/methodology/approach The questionnaire includes demographics, regulatory foci, leader-member exchange and voice behavior sections. The data was collected via a survey of 10 international tourist hotels in Taiwan and 479 valid questionnaires were completed. Confirmatory factor analysis and path analysis were used to test the composite reliability, discriminant validity and convergent validity. Multiple regression analysis was used to test the hypotheses. Findings The outcome of this study indicates that both promotion focus and prevention focus can benefit employees’ voice behavior; however, prevention-focused employees have more positive voice behavior than promotion-focused employees. In addition, the leader-member exchange can moderate the relationship between regulatory foci and voice behavior. Originality/value This is an empirical study in the hotel field to examine the moderating effects of leader-member exchange on the relationships between regulatory foci and voice behavior. This research is contributed toward human resource management literature in the hospitality and tourism domain. Practices for managers and suggestions for future research are discussed.

show abstract

Section: Sample Representativenessmentioning

confidence: 87%

Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange

Dai

Zhuang

Yang

et al. 2020

IJCHM

View full text Add to dashboard Cite

show abstract

“…Studying employees' negative behaviors subsequently became a trend. However, the majority of these studies focused on high-intensity, highly noticeable negative behaviors such as aggressive and violent behavior (Baron and Neuman, 1996; Douglas and Martinko, 2001; Yang et al , 2012; Ram, 2018), bullying behavior (Hershcovis, 2011; Glasø et al , 2011; Nielsen et al , 2012; Hsu et al , 2019), deviant behavior (Yen and Teng, 2013; Robinson et al , 2014; Lugosi, 2019), antisocial behavior (Robinson and O'Leary-Kelly, 1998; Lee et al , 2005), employee theft (Goh and Kong, 2016) and intentional food wastage (Goh and Jie, 2019).…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Relationships among workplace incivility, work engagement and job performance

Wang

Chen

2020

JHTI

129

View full text Add to dashboard Cite

PurposeThis empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees.Design/methodology/approachTo investigate the incivility and characteristics of hospitality industry workplaces, this study recruited frontline employees from tourist hotels as study participants. Because complete contact information could not be obtained for this population, convenience sampling was employed. A structured questionnaire was used for data collection.FindingsCoworker incivility and customer incivility reduced work engagement and job performance. The effects of coworker incivility on the work engagement and job performance are greater than those of customer incivility. Furthermore, work engagement has a positive effect on the job performance.Originality/valueAlthough studies have investigated the effects of customer incivility, these effects have not been compared with those of coworker incivility. Moreover, studies on the influence of coworker and customer incivility on job performance and work engagement in the hospitality industry and on those of work engagement on job performance have been scant. The current empirical study investigated the effects of coworker and customer incivility on the job performance and work engagement and of frontline hospitality employees.

show abstract

“…Accordingly, five items for distributive justice and six items for procedural justice were adopted from Niehoff and Moorman (1993). These measures of distributive injustice are important and are commonly being used in literature (Hsu et al, 2019). Therefore, this study also considers these measures.…”

Section: Scale Of Constructsmentioning

confidence: 99%

Impact of employee perceptions of mistreatment on organizational performance in the hotel industry

Sarwar

Muhammad

2020

IJCHM

View full text Add to dashboard Cite

Purpose This paper aims to investigate the impact of injustice, discrimination and incivility on organizational performance in the hotel industry. In addition to this, the study also investigates the mediating effects of discrimination and incivility between distributive injustice, procedural injustice and organizational performance. Design/methodology/approach A survey was conducted to collect the data from hotel industry employees on a structured questionnaire by using convenience sampling approach. PLS-SEM was used to analyze the useable data of 285 respondents. In addition to this, to evaluate the predictive performance of exogenous constructs newly suggested hold out sample approach in PLS-SEM was also considered. Findings Results indicate that incivility and procedural injustice has a negative and significant effect on organizational performance, while the impact of distributive injustice and discrimination on organizational performance was insignificant. Further, incivility was found to be a significant mediator, while mediation of discrimination was not supported between distributive injustice, procedural injustice and organizational performance. Practical implications Findings are important for hotel managers to adjust their strategies to improve organizational performance. Originality/value This study contributes in existing literature by concentrating on predictors that undermine the organizational performance. To the best of the authors’ knowledge, this is one of the early studies to contribute in literature by investigating the impact of injustice perceptions on employee perceptions specifically perceived incivility and perceived discrimination on organizational performance. Further, it also investigated the mediating impact of perceived incivility and perceived discrimination between injustice perceptions and organizational performance. Such considerations have implications for researchers, students and practitioners. For researchers, this study helps to ponder on an alternative approach by considering those factors which may undermine organizational performance, instead of focusing only on those factors which enhance organizational performance. For research students, such contribution will bring a new avenue to consider further research. Managers will find help to control such factors which minimize organizational performance.

show abstract

The impact of workplace bullying on hotel employees’ well-being

Cited by 99 publications

References 79 publications

Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange

Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange

Relationships among workplace incivility, work engagement and job performance

Impact of employee perceptions of mistreatment on organizational performance in the hotel industry

Contact Info

Product

Resources

About