The Impacts of Employees’ Job Performances in The Hotel Industry Post Pandemic in Kuala Lumpur

Abstract

This study examines the relationship between training and development, job satisfaction, and compensation towards employee's job performance in the hotel industry within Kuala Lumpur, Malaysia, post pandemic. The COVID-19 pandemic had a significant influence on the hotel sector through physical, psychological, and financial difficulties as hospitality workers had to face high job demands, irregular working hours, labor shortage, and insecure working position. Employees that are unhappy or frustrated are more likely to perform poorly. Increasing the number of guests and enhancing hotel earnings still heavily rely on the performance of hotel employees. It is crucial to increase the earnings of the hotel industry post pandemic to increase employment, improve living standards, and larger tax income to state and local governments. Data are gathered from 315 employees in a 3 to 5-star hotels from various department in Kuala Lumpur and analysed through correlation by using SPSS version 27. The findings from this research reveals that training and development, and compensation does have a relationship towards employee's job performance in the hotel industry, but not job satisfaction. Future research may include adding other factors that affect employee's job performance in hotel industry and emphasizing on a specific position held in the organisation.