2022
DOI: 10.1177/0734371x221121051
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The Impacts of Telework Options on Worker Outcomes in Local Government: Social Exchange and Social Exclusion Perspectives

Abstract: While telework has been adopted widely in local governments because of the numerous potential benefits that it offers for the workforce, organizations, and society, little research has been done to examine if and how telework achieves expected worker outcomes in local governments. Drawing on insights from the social exchange and social exclusion theories, this article extends previous telework research by demonstrating the differential effects of telecommute and telework options on job satisfaction and perform… Show more

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Cited by 4 publications
(11 citation statements)
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“…Findings among the empirical literature, however, are rather mixed. Scholarship has explored the effects of telework on a number of dependent variables, including motivation, turnover, job satisfaction and performance (Caillier, 2012(Caillier, , 2013Kim et al, 2021;Kwon and Kim-Goh, 2022;Kwon and Jeon, 2018). But in spite of the rather extensive body of scholarship interested in the organizational effects of public sector telework, little consensus and understanding has emerged concerning the perceived benefits of this work option (Kim et al, 2021).…”
Section: Theory and Hypothesesmentioning
confidence: 99%
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“…Findings among the empirical literature, however, are rather mixed. Scholarship has explored the effects of telework on a number of dependent variables, including motivation, turnover, job satisfaction and performance (Caillier, 2012(Caillier, , 2013Kim et al, 2021;Kwon and Kim-Goh, 2022;Kwon and Jeon, 2018). But in spite of the rather extensive body of scholarship interested in the organizational effects of public sector telework, little consensus and understanding has emerged concerning the perceived benefits of this work option (Kim et al, 2021).…”
Section: Theory and Hypothesesmentioning
confidence: 99%
“…Without proper management and guidance, a variety of organizational challenges can Telework, manager quality, and job satisfaction undermine the effectiveness of telework initiatives. In particular, feelings of social isolation, deterioration of teamwork, and lack of task and job clarity can easily occur as a consequence of deficient management and support (Kwon and Kim-Goh, 2022). Conversely, competent mangers can effectively enhance teleworker productivity and morale through a variety of non-traditional strategies that still allow for the successful execution of their supervisory duties.…”
Section: Hypothesesmentioning
confidence: 99%
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