The imperial entanglements of ‘Education in Emergencies’: from saving souls to saving schools?

Novelli, Mario; Kutan, B

doi:10.1080/14767724.2023.2236566

Cited by 9 publications

(1 citation statement)

References 35 publications

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“…One of the important characteristics of the globalization era is the high level of competition that covers almost all lines of life, including in the world of science and technology [3]. Improving ISO-based service quality management standards involves a systematic and strategic approach to enhance the quality of services within an organization [4]. The international organization for standardization (ISO) has established standards such as ISO 9001 to guide organizations in managing and improving their quality management systems [5].…”

Section: Introductionmentioning

confidence: 99%

Implementation Strategy of ISO 21001:2018-Based Service Quality Management Standards at SMK Telkom Makassar, Indonesia

Caco,

Gani,

Rifdan

2024

AJESS

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Introduction One of the essential characteristics of the era of globalization is the high level of competition that covers almost all lifelines, including in the world of science and technology. The development of science and technology is the basis and spearhead of the development of global information that heats the birth of a global culture that impacts changing patterns of human behavior. This study aims to analyze the strategy for implementing ISO 21001:2018-based service quality management standards at SMK Telkom Makassar. This research method uses a qualitative or naturalistic approach because it is carried out in natural conditions. Data analysis using qualitative analysis models; data collection, condensation, presentation, and conclusions. The result is that the implications of the implementation of SM2P2 based on ISO 9001: 2015 at SMK Telkom Makassar with three indicators: education equity, improving the quality of education, and expanding access to education. The conclusion is that efforts to improve the quality of education are closely related to the development of the competence of educators and education personnel, bureaucratic services, and school autonomy through the optimization of School-Based Management, accountability, and school image that can be accounted to the community. Therefore, the supervision factor needs attention as it should be.

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Section: Introductionmentioning

confidence: 99%

Implementation Strategy of ISO 21001:2018-Based Service Quality Management Standards at SMK Telkom Makassar, Indonesia

Caco,

Gani,

Rifdan

2024

AJESS

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Historicising the geopolitics of education and the SDGs: From Western hegemony to a multi-polar world?

Novelli

2023

International Journal of Educational Development

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Politics, power & partnerships: the imperial past and present of international education and development (BAICE presidential address 2022)

Novelli

2023

Compare: A Journal of Comparative and International Education

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The imperial entanglements of ‘Education in Emergencies’: from saving souls to saving schools?

Cited by 9 publications

References 35 publications

Implementation Strategy of ISO 21001:2018-Based Service Quality Management Standards at SMK Telkom Makassar, Indonesia

Implementation Strategy of ISO 21001:2018-Based Service Quality Management Standards at SMK Telkom Makassar, Indonesia

Historicising the geopolitics of education and the SDGs: From Western hegemony to a multi-polar world?

Politics, power & partnerships: the imperial past and present of international education and development (BAICE presidential address 2022)

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