The implementation and application of the business excellence model in SMEs

Abstract

This paper reports two case studies of the use of the business excellence model (BEM) in two small‐ to medium‐sized enterprises (SMEs) which entered the 1999 East of England Excellence (EEE) regional Quality Award. The experiences of these organisations will be discussed highlighting their journey towards the adoption of the BEM and eventual entry to the EEE quality award. The studies were undertaken to broaden the understanding of the use of the BEM in SMEs where accounts within this sector of industry and commerce are not widely reported. Although the two organisations that took part in the research are different, one being in the manufacturing sector and the other a public service provider, the studies reveal many commonalities in their approach and adoption of the BEM and eventual entry to the EEE quality award.

Outcomes from an exploratory study of quality methods utilisation in Brazilian companies

“…For example, various organisations from several branches of businesses and with different years of experience have been utilising them. Therefore, from all the approaches considered in this survey, BEMs are the one with the higher diversified application, which is also confirmed by Armitage (2002). In the case of Six Sigma, the study results' contradict those exposed by Boarin Pinto et al (2008), which indicate that Six Sigma is one of the most utilised approaches in Brazil.…”

A performance measurement system for facility management

“…As regards the United Kingdom, 57% of the British companies are reported to use a Balanced Scorecard, whereas 56% of the companies which do not use such model are currently envisaging its application (Speckbacher, 2003). As regards the remaining performance measurement systems classified, their practical applications are limited in the literature available, except for EFQM Business Excellence Model (Armitage, 2002;McAdam and Kelly, 2002;Hides et al, 2004;Zhao, 2004) which accounts for 24% of company cases, with 19 applications. The case studies on Performance Prism (Neely et al, 2001), Results and Determinants (Brignall and Ballatine, 1996) and other Balanced Scorecard versions, such as Balanced Business Scorecard (Letza, 1996) and Holistic Balanced Scorecard (Sureshchandar and Leisten, 2005) gave a limited contribution.…”

“…As regards the remaining performance measurement systems classified, their practical applications in the literature available are limited, except for EFQM business excellence model (Armitage, 2002;McAdam and Kelly, 2002;Hides et al, 2004;Zhao, 2004) which accounts for 20.5 per cent of company cases, with 21 applications. The case studies on performance prism (Neely et al, 2001), results and determinants (Brignall and Ballatine, 1996) and other balanced scorecard versions, such as balanced business scorecard (Letza, 1996) and holistic balanced scorecard (Sureshchandar and Leisten, 2005) gave a limited contribution.…”

Um estudo de caso em uma empresa financeira que recebeu o PNQ por três vezes

“…Tabela 5 -Exemplos de temas e publicações relacionadas aos modelos de excelência. Tema Referências Apresentação de modelos de diferentes países Djerdjouri (2004); Eriksson (2004); Conti (2007); Marwa and Zairi (2008); Saunders et al (2008); Rawabdeh (2008); Vorria e Bohoris (2009) Comparação entre vários modelos de excelência em gestão Vokurka et al (2000); Cauchick Miguel (2001a); Hui e Chuan (2002); Tan (2002); Khoo e Tan (2003); Kumar (2007); ; Talwar (2009;2011) Estudo de casos descritivos Eriksson (2003);Cauchick Miguel et al (2004c); Palmberg e Garvare (2006); Ruben et al (2007);Cauchick Miguel (2006b) Impacto da premiação no desempenho organizacional Przasnyski e Tai (2002); Lee et al (2003); Jacob et al (2004); Corredor e Goñi (2010) Implementação de modelos em médias/pequenas empresas Kuratko et al (2001); Armitage (2002) O referencial teórico apresentado foi base para a condução do estudo de caso, cujos métodos e técnicas são apresentados na seqüência.…”