The implications of industry 4.0 for the tourism sector: A systematic literature review

Rodrigues, Vitor; Breda, Zélia; Rodrigues, Carlos

doi:10.1016/j.heliyon.2024.e31590

Cited by 3 publications

References 69 publications

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Artificial Intelligence Policy in Promoting Indonesian Tourism

Jaelani,

Luthviati,

Siboy

et al. 2024

volksgeist

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Artificial intelligence changes how tourist destinations operate, provides better service to visitors, and provides long-term benefits for local communities and the environment. However, it is essential to question whether governments can effectively resolve data privacy and cybersecurity challenges when deploying these technologies. This study aims to analyze issues related to the role of artificial intelligence policy in promoting Indonesia's digital tourism. This research employs a normative legal approach, drawing from both statutory and historical sources. This research concludes that Indonesia promotes artificial intelligence in tourism by investing in AI technology research and development, collaborating between the government and the private sector to implement AI solutions, and establishing a supportive regulatory framework to ensure the ethical use of AI in tourism. The impact of digitalization policies on digital tourism includes increasing accessibility and convenience for tourists through online ordering systems and digital payment methods, developing smart destinations with Internet of Things technology and data-based insights, and enhancing tourist experiences through augmented reality applications and virtual reality.

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Artificial Intelligence Policy in Promoting Indonesian Tourism

Jaelani,

Luthviati,

Siboy

et al. 2024

volksgeist

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Humanoid Robots in Tourism and Hospitality—Exploring Managerial, Ethical, and Societal Challenges

Skubis,

Mesjasz-Lech,

Nowakowska-Grunt

2024

Applied Sciences

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The paper evaluates the benefits and challenges of employing humanoid robots in tourism and hospitality, examining their roles, decision-making processes, human-centric approaches, and oversight mechanisms. Data will be collected from a variety of sources, including academic journals, websites of the companies where the robots operate, case studies, and news articles. Specific attention will be given to concrete examples of humanoid robots deployed in the tourism and hospitality sector, such as Connie, Spencer, and Henn-na Hotel’s robots. Robots highlight the potential to assume roles traditionally occupied by humans. The presence of humanoid robots also influences cultural practices and social interactions within the hospitality context. Humanoid robots also have the potential to improve equity and accessibility in the tourism and hospitality industry. The interaction between humans and humanoid robots can have psychological and emotional effects on both guests and employees. Finally, the usage of humanoid robots intersects with broader sustainability operational efficiency and customer satisfaction across various sectors within the tourism and hospitality industry. Introducing humanoid robots represents a challenge in innovation that holds promise for revolutionizing service delivery and guest experiences.

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Assessing the Impact of Digital Innovations on Tourist Decision Making and Behavior

Bathla,

Raina,

Tripathi

et al. 2024

Advances in Hospitality, Tourism, and the Services Industry

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This book chapter explores the transformative impact of digital technologies on tourist behavior, highlighting how these innovations have redefined the travel experience. Digital technologies have become integral to the tourism sector, from the pre-travel phase, when tourists use online platforms for research and planning, to the on-site experience, which is improved by smartphone applications and real-time information. Specifically, user-generated material and evaluations on social media platforms have a substantial impact on both the choice to travel and the actions taken while there. New technologies like virtual reality (VR) and augmented reality (AR) are also covered in the chapter; they provide immersive experiences and new ways to interact with places. Digital technologies provide many benefits, such as personalisation, ease of use, and adaptability, but they also pose some difficulties. Concerns about data sharing and the potential negative effects of over-reliance on technology on the quality of unplanned travel experiences are on the rise. On top of that, being constantly connected might make tourists feel obligated to capture every minute of their vacation instead of just enjoying themselves. Finally, the chapter stresses the importance of striking a balance between using modern tools and keeping the real pleasures of travel alive. The tourism sector will need to change to meet these new challenges as digital technologies advance, all the while improving the quality of the trip for tourists.

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The implications of industry 4.0 for the tourism sector: A systematic literature review

Cited by 3 publications

References 69 publications

Artificial Intelligence Policy in Promoting Indonesian Tourism

Artificial Intelligence Policy in Promoting Indonesian Tourism

Humanoid Robots in Tourism and Hospitality—Exploring Managerial, Ethical, and Societal Challenges

Assessing the Impact of Digital Innovations on Tourist Decision Making and Behavior

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