The importance of health marketing and a research agenda

Parkinson, Joy; Davey, Janet

doi:10.1080/07359683.2024.2271780

Cited by 12 publications

(1 citation statement)

References 7 publications

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“…Besides corporate communication, some American hospitals use marketing to promote their brands. Hospital marketing initiatives reinforce these organizations' brands and help patients become proactive players who understand conditions and choose healthy behaviors (Parkinson & Davey, 2023). According to Schwartz and Woloshin (2019), investments in this area in the United States have increased in the last twenty years: marketing spending in these organizations has increased from $542 million in 1997 to $2.9 billion in 2016, representing a 430% increase.…”

Section: Branding and Reputation Initiatives In American Hospitalsmentioning

confidence: 99%

Promoting Hospitals’ Reputation through Smart Branding Initiatives. A Quantitative Analysis of the Best Hospitals in the United States

Medina-Aguerrebere,

Medina,

González-Pacanowski

2024

Communication & Society

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Hospitals use different technological tools to implement corporate communication initiatives and, in this way, improve their relationships with stakeholders (employees, patients, media companies) and build a reputed brand. However, they face different barriers: limited budgets for corporate communication, strict legal frameworks, and stakeholders’ new needs regarding information and emotional support. This paper aims to analyze how the 100 best hospitals in the United States manage smart technologies to promote their brand. To do that, we conducted a literature review about smart hospitals, branding, and corporate communication; and then we defined 34 quantitative indicators to evaluate how the hospitals previously mentioned managed their websites, online newsrooms, about us sections, and artificial intelligence department web sites for reputation purposes. Our results proved that most hospitals respected indicators related to the homepage (8.67/11) but not those referring to online newsrooms (4.44/11) or about us sections (2.66/6). Besides, only 23 hospitals had implemented a department specialized in artificial intelligence that collaborated with external organizations. We concluded that most American hospitals focused their reputation efforts on patients rather than other targets (media companies, employees, suppliers, shareholders); and that these organizations did not integrate enough artificial intelligence projects into their smart branding initiatives.

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Section: Branding and Reputation Initiatives In American Hospitalsmentioning

confidence: 99%