The Importance of Individual Technology Factors for Adoption of Internet Banking

Alkafagi, Alaa Ahmed Chyad; Salameh, Anas A.; AlSondos, Ibrahim A. Abu

doi:10.7176/ejbm/11-36-01

Cited by 3 publications

(5 citation statements)

References 11 publications

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“…Earlier studies by (Alkafagi et al, 2019;Guo et al, 2018;Lin & Huang, 2012) have indicated that adopting mobile technology is cost-effective for customers. Therefore, customers will readily accept mobile technology to enhance their productivity.…”

Section: Discussionmentioning

confidence: 98%

“…Technology has diffused vastly into all sectors of our economy (Alkafagi et al, 2019). Companies and consumers have been forced to adapt to technological changes as competition for quality and speed has increased.…”

Section: Mobile Technology Acceptancementioning

confidence: 99%

“…According to (Alkafagi et al, 2019), adopting technology is cost-effective for retailers and customers. Customers can make purchases online without physically travelling to the business, and the business can operate with limited personnel, reducing operating costs.…”

Section: The Relationship Between Cost Of Operations and Mobile Techn...mentioning

confidence: 99%

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Cracking the Code: What Makes Malaysian Millennials Embrace Mobile Technology?

Perumal,

S. Jainal Abdibin,

Permal

et al. 2023

EJSSS

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The rapid growth of mobile shopping and the increasing use of smartphones and tablets for e-commerce transactions make understanding consumer acceptance crucial for businesses and app developers. This study investigates the factors influencing mobile technology acceptance among millennials in Malaysia, focusing on security, perceived ease of use, perceived usefulness, and the cost of operations. This research highlights the importance of addressing these dimensions for businesses and application developers to maintain millennials' interest in mobile technologies and remain competitive. A sample size of 384 millennial participants, selected using purposive sampling, contributed to the analysis of this study, which was collected using self-administered questionnaires. The data were analysed using SPSS version 28. The findings reveal that security and perceived usefulness significantly influence millennials' engagement with mobile technology. However, two dimensions, the perceived ease of use and the perceived cost of operations do not significantly impact mobile technology adoption. Therefore, this study offers valuable insights for organisations to develop effective mobile technology strategies and enhance millennial consumers' engagement with mobile technologies. Article visualizations:<img src="/-counters-/soc/0009/a.php" alt="Hit counter" />

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Section: Discussionmentioning

confidence: 98%

Section: Mobile Technology Acceptancementioning

confidence: 99%

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Cracking the Code: What Makes Malaysian Millennials Embrace Mobile Technology?

Perumal,

S. Jainal Abdibin,

Permal

et al. 2023

EJSSS

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“…However, Nasri (2011) demonstrated that the idea that a lower perceived risk of using online banking will lead to a greater likelihood of adoption is unfounded. It has also been demonstrated that perceived technology risk has little impact on people using internet banking (Alkafagi et al, 2019). The perceived risk has been identified in previous studies as a deterrent to using online banking.…”

Section: Perceived Risk Of Using Online Bankingmentioning

confidence: 93%

Factors Affecting Young Malaysia Non- Adoption of Online Banking

Xuan,

Roslan,

Ismail

et al. 2023

The European Proceedings of Social and Behavioural Sciences

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Online banking is a method of conducting transactions between businesses or individuals. Online banking has grown in popularity in recent years, particularly since the Covid-19 pandemic. The primary goal of this study was to examine the effects of perceived complexity of online banking, Internet accessibility, perceived risk, and perceived usefulness of using online banking on users' intentions to use online banking. A literature review was presented to define online banking and the determinants studied in order to provide a better understanding. The hypothesis addressed all items in the independent and dependent variables. A questionnaire form is also distributed to 350 young Malaysians to participate in this survey.A 5-point Likert scale was used to collect the data. Using the SmartPLS 4 programme, the measurement items' convergent validity, discriminant validity, and internal consistency of independent variables will be analysed. Furthermore, SPSS software will be used to test the hypothesis by examining the ANOVA as well as the Multiple Regression Analysis coefficient. In essence, perceived complexity, Internet accessibility, perceived risk, and perceived usefulness have all been shown to have a significant impact on the non-adoption of online banking. As a conclusion, it shows that factors such as perceived complexity, internet accessibility, perceived risk, and perceived usefulness have a significant impact on whether or not online banking is adopted.

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“…Technology has enhanced marketing performance such as mobile online shopping and marketing (Alkafagi, Salameh, & Abu-AlSondos, 2019). Retailers have developed strategies in order to meet online shoppers' demands (Algharabat, Zamil, & Vasista, 2015); they focused on studying customer behavior for mobile online shopping field to discover customer attitudes toward mobile online buying process.…”

Section: Introductionmentioning

confidence: 99%

Encouraging Consumers to Make Online Purchases Using Mobile Applications, How to Keep them in Touch with E-Services Providers?

Zamil

Abu-AlSondos

Salameh

2020

Int. J. Interact. Mob. Technol.

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Progress in wireless technology has raised the number of people using mobile devices and stimulated the accelerated evolution of online shopping carried with these devices. However, today many corporations are making significant investments to take benefit of the new business opportunities given by internet technology, research on m-online shopping proposes potential customers may or may notadopt mobile shopping despite of their availability and benefits. Thus, this study identifies the key factors that influence customer intention to make online mobile shopping. This research investigates the dimensions of mobile shopping service based on online shoppers’ expectations and perceptions. This research developed a conceptual framework for examining the role of the perceived usefulness, perceived ease of use and trust in order to determining customers’ intention to use mobile shopping. Data were obtained from 212 students of business administration college, who conducted a mobile online shopping process, the sample was tested on the analysis model using (SEM-PLS). The results strongly support the proposed model in predicting consumer intention to use mobile shopping. the major findings of this study found positive relationship among perceived usefulness, perceived ease of use and trust association with intention to use m-online shopping. The current study model and its findings could present a rigorous basis for understanding customers’ attitude for mobile shopping contexts.

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The Importance of Individual Technology Factors for Adoption of Internet Banking

Cited by 3 publications

References 11 publications

Cracking the Code: What Makes Malaysian Millennials Embrace Mobile Technology?

Cracking the Code: What Makes Malaysian Millennials Embrace Mobile Technology?

Factors Affecting Young Malaysia Non- Adoption of Online Banking

Encouraging Consumers to Make Online Purchases Using Mobile Applications, How to Keep them in Touch with E-Services Providers?

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