The importance of quality and accreditation in health care services in the process of struggle against Covid-19

Kavak, Demet Gökmen; Öksüz, Ayşe Sibel; Cengiz, Canan; Kayral, İbrahim Halil; Şenel, Figen Çizmeci

doi:10.3906/sag-2007-279

Cited by 10 publications

(4 citation statements)

References 2 publications

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“…12 Employees, consumers, and the community are considered vital stakeholders for the company because they are important for the business growth and long-term survival of the company and are also a central feature of all CSR Reports. 13 Due to all these features, CSR activities in crisis situations are most often carried out according to this group of stakeholders, as evidenced by research in the circumstances of the Covid-19 pandemic, which was discussed in this paper. CSR activities towards the environment have become extremely relevant in recent years, and are often associated with the concept of sustainability and sustainable development, ie development that efficiently uses resources in a way that meets the needs of today, while not compromising the needs of future generations.…”

Section: Csr and Stakeholder Classificationmentioning

confidence: 99%

Corporate Social Responsibility in Times of Crisis: Covid-19

Šain¹

2021

EU 2021 – The Future of the EU in and After the Pandemic

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Corporate social responsibility implies business with concern for ethics, human rights, community needs, and investment in environmental protection. It is especially evident in crisis situations when the expectations of the environment about the application of these principles of the company are higher. The Covid-19 pandemic, as a crisis situation in which companies found themselves, led to changes in business models that had an impact on their stakeholders as well. In this segment, corporate social responsibility can be a useful and effective way to mitigate the potential effects of a pandemic and make it easier to deal with the consequences of a crisis. The aim of this paper is to provide a theoretical framework for the study of corporate social responsibility in crisis situations with special reference to the situation related to Covid-19. For this purpose, the research methodology includes a review of the literature on corporate social responsibility in this situation by classification into external (community, customer, and environment) and internal (employees) dimensions of the application of corporate social responsibility. The paper highlights the problems and challenges associated with corporate social responsibility in the Covid-19 pandemic and suggests further research opportunities in this area.

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Section: Csr and Stakeholder Classificationmentioning

confidence: 99%

Corporate Social Responsibility in Times of Crisis: Covid-19

Šain¹

2021

EU 2021 – The Future of the EU in and After the Pandemic

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“…Quality and patient safety standards are fundamental in ensuring the proper team involvement, the adoption of evidence-based practices and policies, accessibility to essential medical equipment, diagnostic procedures, and personal protective equipment, the provision of safe care, and proper channels for communication and coordination [10,11]. Accreditation processes can result in multifaceted improvements in the standard of treatment.…”

Section: Introductionmentioning

confidence: 99%

“…These requirements enabled healthcare institutions to respond to emergencies and disasters in general and COVID-19 in particular [24]. One study conducted in Turkey revealed that the Turkish Healthcare Quality and Accreditation Institute standards were 79.6% related to the COVID-19 response in general [11].…”

Section: Introductionmentioning

confidence: 99%

Upholding Quality and Patient Safety during COVID-19 Pandemic—A Jordanian Case Study

et al. 2023

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Background: The advent of the COVID-19 pandemic caused a rapid increase in demand for healthcare services over a prolonged period, and the hospital emergency preparedness system has been essential. Therefore, this study aimed to explore Jordanian hospitals’ response to emergency situations and examine the underlying role and effect of accreditation programs as a “Quality and Patient Safety” tool to deal with emergency situations during the pandemic. Methods: An online survey for a cross-sectional study was conducted in Jordan between 1 March and 30 May 2022, to examine the opinions of hospitals’ top, senior, and middle managers using a validated questionnaire. Results: A total of 200 healthcare providers from 30 hospitals participated in the study. From the areas within accreditation standards that were investigated, capacity building on emergency preparedness and communication abilities received the least scores (2.46 and 2.48, respectively). Additionally, hospitals with mature quality and patient safety culture (>3 accreditation cycles) demonstrated a statistically significant difference in score in two domains–emergency preparedness (p = 0.027) and infection prevention and control (p = 0.024). Conclusions: During outbreaks, hospitals that are required to comply with accreditation standards that address all emergency preparedness aspects will fare better in quality performance.

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“…It has also aided in achieving patient satisfaction, public accountability, staff development [4] and efficient use of healthcare resources [5]. The increase in medical costs [6,7], pandemics [8] and call for value-based care [9] has pushed several governments and health care institutions to adopt accreditation processes in…”

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confidence: 99%

Revolutionizing Healthcare: Lessons Learned from an Integrative Approach to Transforming the Hospital Accreditation System in Lebanon

Jardali

2024

J Med Healthcare

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Background: Lebanon was the first country in the Eastern Mediterranean region to develop and implement a national hospital accreditation system, but the system has not been updated since 2011. This study aims to describe the process of developing and piloting context-specific hospital accreditation standards in Lebanon, and share lessons from extensive stakeholder consultations. Methods: Mixed-methods approach was used for development and piloting of standards. This included extensive documentation review, stakeholder and expert consultations, standard review, and capacity building for piloting. Experts were required to review standards using pre-identified criteria and expert sub-group meetings were conducted to discuss changes. Piloting of standards included assessment of feasibility and compliance with standards/guiding measures in addition to implementation considerations. Results: More than 60 experts were consulted. Pilot testing showed a positive outcome for clarity, feasibility, and compliance of hospitals to standards. Managing stakeholders’ expectation was challenging at the policy-political encounter. The rigorous expert review led to the development of context-specific and robust standards that provided guidance for hospitals to improve quality care. Results showed that health system changes at the governance, finance and delivery levels are needed to achieve and sustain the gains of accreditation. Conclusions: The study methodology showed the promising influence of using science in development of accreditation standards. Stakeholder involvement remains critical to push the agenda of accreditation. Continuous follow-up to the survey process is recommended to ensure optimal impact of the accreditation system. The process can be scaled up and replicated in the Eastern Mediterranean Region (EMR) and beyond. Patient or Public Contribution: Patients and public where not involved in this study. While patients and the public bring are key for sharing lived experiences, the development of the standards required deep understanding and expertise especially with regards to healthcare and health systems. Highlights Implications for policy makers • Study can be replicated in contexts without a national accreditation system • Ensuring political commitment is critical for implementation of accreditation • Rigorous approaches are key in managing resistance to change • Stakeholder engagement is pivotal for developing contextualized standards

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The importance of quality and accreditation in health care services in the process of struggle against Covid-19

Cited by 10 publications

References 2 publications

Corporate Social Responsibility in Times of Crisis: Covid-19

Corporate Social Responsibility in Times of Crisis: Covid-19

Upholding Quality and Patient Safety during COVID-19 Pandemic—A Jordanian Case Study

Revolutionizing Healthcare: Lessons Learned from an Integrative Approach to Transforming the Hospital Accreditation System in Lebanon

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