2006
DOI: 10.1080/15228053.2006.10856088
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The Importance of Social Structure in Implementing ERP Systems: A Case Study using Adaptive Structuration Theory

Abstract: Many organizations report problems implementing Enterprise Resource Planning (ERP) Systems. These projects often do not meet financial and Jirnctional expectations. While managers often criticize the ERP product and vendor support, the problem may lie elsewhere. In this paper, adaptive structuration theory is used to develop a research framework that is used to analyze the transition from the mainframe legacy system environment to the distributed ERP environment. An exploratoiy case study analysis of a mid-siz… Show more

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Cited by 23 publications
(19 citation statements)
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“…Gopal et al [20], p. 65 conclude that adaptive structuration theory aids in understanding ''the complexities of interaction between technology, groups, and tasks'' that result in variations in how GSS are used. In a different context, Furomo and Melcher [18] use adaptive structuration theory to analyze an enterprise resource planning implementation. In this study, changes in task structure (more difficult tasks requiring interaction across departments) are linked to problems rooted in social structure (user roles) such that the user roles that facilitated the previous system were not reinforced for the new system.…”
Section: Theoretical Backgroundmentioning
confidence: 99%
See 2 more Smart Citations
“…Gopal et al [20], p. 65 conclude that adaptive structuration theory aids in understanding ''the complexities of interaction between technology, groups, and tasks'' that result in variations in how GSS are used. In a different context, Furomo and Melcher [18] use adaptive structuration theory to analyze an enterprise resource planning implementation. In this study, changes in task structure (more difficult tasks requiring interaction across departments) are linked to problems rooted in social structure (user roles) such that the user roles that facilitated the previous system were not reinforced for the new system.…”
Section: Theoretical Backgroundmentioning
confidence: 99%
“…Previous studies have used adaptive structuration theory to explore group support systems [20] and explain why some enterprise resource planning projects are unsuccessful [18]. Group support systems (GSS) combine communication and computer technologies to support meetings and group activities that may include decision-making, and the theory provides variables that are useful to describe GSS processes.…”
Section: Theoretical Backgroundmentioning
confidence: 99%
See 1 more Smart Citation
“…Data were collected in accordance with the case study protocol by using multiple sources (Eisenhardt, 1989;Furumo & Melcher, 2006;Yin, 1989). Four source types were used: interviews with a designer and operator of the Cybershelter service and a professor specialized in cyber security policies; various reports published by KISA and the Korean government; academic papers; and newspaper articles.…”
Section: Methods and Case Description Data Collection And Methodsmentioning
confidence: 99%
“…In the meantime, less and less people grasping the language of legacy systems can be found with the development of new programming language and software systems [4]. However, many enterprises having invested heavily in legacy systems want to fmd ways to integrate them with the newer system instead of scraping them [5].…”
Section: Change: a Permanent Problem In Tbe Information Systems Applimentioning
confidence: 99%