The indirect effects of intranet functionalities on middle managers' performance

Abstract

Purpose -The purpose of this paper is to investigate whether intranet functionalities predict perceived usefulness, which in turn influences intranet usage and whether such usage affects job performance of managers. Design/methodology/approach -About 150 of 357 managers engaged by numerous organizations in the port industry in Malaysia, namely port authority, terminal operator, marine department, immigration department, and royal customs and excise department which utilized intranet were sampled using a set of self-reporting questionnaires. Findings -The results of structural equation modeling indicate that intranet functionalities influence perceived usefulness, usage, and indirectly predict port managers' performance.Research limitations/implications -The paper focuses only on the perspective of intranet usage among middle managers working in the port industry in Malaysia. Practical implications -Suggestions are provided on how the maritime industry in particular and other industries in general can improve their intranet adoption to achieve organizational goals. Originality/value -This paper draws attention to the imperative of having proper intranet functionalities in place in light of its indirect impact on job performance improvements.

Developing a university classification model from performance indicators

“…These pillars are necessary to drive the economy progressively. This view is consistent with Hedin et al (2005); Lee et al (2007); Deem et al (2008): Burke et al (2009); Cullen and Chawner (2010); Norzaidi et al (2011), and Ramoniene and Lanskoronskis (2011), who stated that university and quality of research were vital to any country's productivity and long-term competitiveness. In addition, Romer (1990); Grossman and Helpman (1991); and Aghion and Howitt (1992) stated that the standard of living -in the long-run -could be improved by innovation.…”

Investigating the impact of intranet resistance and intranet withdrawal in Malaysian maritime industry

“…A few researchers have discussed the influence of power/ authority on IT systems and implementation [4,23,24]. Thus, the influence of history and unseen power/authority play leading to conflict and resistance on the outcomes of technologically driven change has been widely recognised and the more social constructivist concepts of technology are stimulating further research and debate.…”

“…Norzaidi et al [23] conducted a study with several workers at the port authorities in Malaysia. They found that previous attempts at mechanisation had been relatively unsuccessful.…”

“…The first section contains five questions capturing the respondents' demographic information such as age, gender, department, highest education qualifications and positions. The remaining sections comprise 3 items measuring the respondents' perception on co-workers affluence [4, 9, 10], 3 items on efficacy expectation [17,23,30]; 3 items on negative prior experience [22]; 3 items on poor systems design [4]; 3 items loss on power [4,23]; 6 items on managers' performance [24], and 3 items on intranet withdrawal. All the items (except demographic section) were measured by using a 7-point Likert scale: from 1 = strongly disagree to 7 = strongly agree.…”

“…For instance, Northport (Malaysia) Berhad, major terminal operator in Malaysia introduced Northport Net which operated 24 hours a day, seven days a week to users for queries on vessel sailings, container status, customs clearance status and enquiries on shipping lines, freight forwarders or their agents and port tariff. Northport Net also offers all information on a real-time basis, and also cost-effective and convenient exchanges of operational and trade information [23]. In addition, North Butterworth Container Terminal of Penang Port is using Computerised Cargo and Marine Systems (PELPIN).…”