2022
DOI: 10.1002/mar.21655
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The influence of anthropomorphic cues in retailing: The moderating effect of the vice versus virtue products

Abstract: In retail environments, consumers are constantly exposed to in‐store marketing communication activities. However, relatively little is known about the attribution of human traits to this communication tool. The current research focuses on how anthropomorphizing retail cues such as dump bins influences consumer behavior and the moderating effect of the vice‐virtue character of the displayed products. Using eye‐tracking technology in an ecological shopping environment, we tracked shoppers' gazes through the stor… Show more

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Cited by 7 publications
(7 citation statements)
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“…However, the other‐benefit advertisement answers to both the vice and virtue options. It communicates the reasons why self‐indulging (which is a vice option by definition, Londoño & Ruiz de Maya, 2022) is morally justified. By choosing the vice option that is promoted through an other‐benefit frame, the consumer can achieve immediate gratification by buying on impulse (vice) and the positive long‐term consequences of its behavior, namely, benefitting the cause that the sustainability‐driven company supports (virtue).…”
Section: Theory and Hypothesis Buildingmentioning
confidence: 98%
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“…However, the other‐benefit advertisement answers to both the vice and virtue options. It communicates the reasons why self‐indulging (which is a vice option by definition, Londoño & Ruiz de Maya, 2022) is morally justified. By choosing the vice option that is promoted through an other‐benefit frame, the consumer can achieve immediate gratification by buying on impulse (vice) and the positive long‐term consequences of its behavior, namely, benefitting the cause that the sustainability‐driven company supports (virtue).…”
Section: Theory and Hypothesis Buildingmentioning
confidence: 98%
“…In addition, consumers feel they deserve indulgence, like luxury goods, when they put effort into a task, even if this task is not that demanding (Kivetz & Simonson, 2002). Moreover, they argue that they deserve to self‐gift when they have accomplished something (Londoño & Ruiz de Maya, 2022; Mick & DeMoss, 1990), or feel that they are entitled to spoil themselves with hedonic products when they are in a bad mood (Taylor et al, 2014). Tezer and Sobol (2021) even show that consumers exaggerate the severity of their daily problems to justify why they deserve to indulge.…”
Section: Theory and Hypothesis Buildingmentioning
confidence: 99%
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“…Adding to this line of study, the current study seeks to explore how product anthropomorphism deters consumers from imbuing traits of owned products into self‐perception. Especially, while previous research focus on how product anthropomorphism influences consumer evaluation, experience, and purchase intention (T. Chen et al, 2021; Crolic et al, 2022; Lee & Oh, 2021; Londoño & Ruiz de Maya, 2022; Puzakova & Aggarwal, 2018; Schroll, 2022; Shao et al, 2020), only a few research has investigated its impact on consumers’ perception and decision in postpurchase stage (F. Chen et al, 2022; J. Kim & Swaminathan, 2021). Thus, the current research also extends the understanding of how product anthropomorphism influences consumers’ postpurchase outcomes (i.e., product‐to‐self judgment).…”
Section: Theoretical Backgroundmentioning
confidence: 99%