The Influence of Bank Image, Accessibility, and Customer Relationship Management on Customer Satisfaction and Loyalty at Islamic Banks in Makassar City

Nur, Yuswari; Basalamah, Salim; Semmail, Baharuddin; Hasan, Sabri

doi:10.26668/businessreview/2023.v8i9.3640

Cited by 2 publications

(1 citation statement)

References 8 publications

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“…Therefore, it is rather necessary to adjust the communities' way of living to adopt Islamic principles. Nur et al, (2023) pronounce that there is a great desire of Indonesian Muslims to have Islamic law-based banking system which further encouraged the birth of sharia banking system.…”

Section: Introductionmentioning

confidence: 99%

Forms of Religious Court’s Authority Expansion on Sharia Bankruptcy Case

Fuadi,

Luth,

Sihabudin

et al. 2023

J. of Law and Sust. Develop.

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Objective: The primary objective of this study is to explore the various forms of authority expansion by religious courts concerning sharia bankruptcy cases. Through a literature research methodology, the study aims to provide insights into the ways in which religious courts assert their authority in handling disputes related to sharia bankruptcy. Methods: This study employs a literature research methodology to delve into the forms of authority expansion exercised by religious courts in the context of sharia bankruptcy cases. The approach involves a comprehensive review of existing literature to elucidate the strategies and mechanisms through which religious courts enhance their jurisdiction and influence in dealing with sharia bankruptcy disputes. Results: The findings of this study reveal distinct forms of authority expansion by religious courts in addressing sharia bankruptcy cases. Notably, these include the revision of Law Number 3 of 2006 to explicitly designate the settlement of sharia bankruptcy disputes as the absolute authority of religious courts. Furthermore, religious courts are observed to proactively elevate the quality of judge candidates, equipping them with a deeper understanding of the complexities associated with sharia bankruptcy cases. Conclusion: In conclusion, the study emphasizes the urgency and progressiveness of religious court authority expansion in managing sharia bankruptcy disputes. With the categorization of sharia bankruptcy cases under sharia economy, the study asserts that religious courts hold absolute authority in handling these disputes. The conclusive remarks underscore the significance of religious court intervention in sharia bankruptcy cases and the ongoing need for further enhancements in their jurisdiction to effectively address the intricacies of sharia economy matters.

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Section: Introductionmentioning

confidence: 99%

Forms of Religious Court’s Authority Expansion on Sharia Bankruptcy Case

Fuadi,

Luth,

Sihabudin

et al. 2023

J. of Law and Sust. Develop.

View full text Add to dashboard Cite

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Strengthening the satisfaction–loyalty link: a study of mediating factors in the retail banking industry of South Africa

Roberts-Lombard,

Pieterse,

Gabriel

2024

EBR

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Purpose The study aims to explore how selected factors influence customer’s satisfaction in a business-to-consumer context. Furthermore, it also investigates the mediating role of affective and calculative commitment on the satisfaction–loyalty link. Design/methodology/approach Using quota sampling methods, data was collected from 300 retail banking customers in an emergent market setting through self-administered questionnaires. In addition, the measurement and structural models were assessed. Findings The study established that satisfaction (through selective precursors) has a positive and significant influence on the future loyalty intentions of retail banking customers in an emerging market. Also, both affective and calculative commitment was found to partially mediate the satisfaction–loyalty relationship in a retail banking setting. Research limitations/implications The tested model validates the hypothesized relationships between employee attitude and service performance, employee personality traits, perceived value and satisfaction of retail banking customers in South Africa as an emergent market. It also confirms the positive influence of satisfaction on loyalty and the partial mediation of affective and calculative commitment on the satisfaction–loyalty link. Practical implications The findings of the study can guide retail banks in developing enhanced knowledge of how employee attitude and service performance, employee personality traits and perceived value can nurture satisfaction, ultimately strengthening the future loyalty intention of customers. It furthermore informs the management of retail banks of the directional importance of affective commitment and calculative commitment in strengthening the satisfaction–loyalty link. Originality/value Limited studies have investigated the relationship between satisfaction, its precursors and outcomes in a developing African market context, such as South Africa. Also, few studies have examined how commitment (affective and calculative) impacts the satisfaction–loyalty link from an emerging market perspective in Africa.

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The Influence of Bank Image, Accessibility, and Customer Relationship Management on Customer Satisfaction and Loyalty at Islamic Banks in Makassar City

Cited by 2 publications

References 8 publications

Forms of Religious Court’s Authority Expansion on Sharia Bankruptcy Case

Forms of Religious Court’s Authority Expansion on Sharia Bankruptcy Case

Strengthening the satisfaction–loyalty link: a study of mediating factors in the retail banking industry of South Africa

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