The influence of collaborative competence and service innovation on manufacturers’ competitive advantage

Abstract

PurposeWhile service innovation is an important issue for manufacturers, relatively little research lends empirical support to the perspective that service innovation enhanced by collaborative competence may impact the competitive advantage of original equipment manufacturing (OEM) suppliers. This study aims to advance a service-dominant logic by empirically investigating the linkage between collaborative competence, service innovation and competitive advantage for OEM suppliers.Design/methodology/approachSurveys were completed by representatives of 142 Taiwanese OEM suppliers in the electronics industry.FindingsThe results of path analysis suggest that information competence and coordination competence have positive effects on both exploitative service innovation and explorative service innovation. There only appears to be a significant relationship between joint innovation competence and explorative service innovation. Furthermore, two-pronged service innovations contribute to a supplier’s internal and external competitive advantage.Originality/valueThe empirical findings have important research and practical implications that help elucidate the antecedents and outcomes of OEM suppliers’ service innovation.

Entrepreneurial orientation and generic competitive strategies for emerging SMEs: Financial and nonfinancial performance perspective

“…Innovativeness shows a fundamental role in the performance of different kinds of firms including high technological (Lomberg, Urbig, Stöckmann, Marino, & Dickson, 2017). Innovativeness is an essential strategy for a firm because it can provide internal and external competitive advantage, which in turn configures firm performance (Liu & Huang, 2018). Innovative activities are not only considered crucial for competitiveness of SMEs but also play a significant role in the success and performance of Pakistani SMEs (Anwar, 2018).…”

Outsourcing Supply Chain: Systematic Literature Review on Innovation Driver Factors Towards Collaborative Network

“…Therefore, the parent organization and its collaborative network will have joint innovations in the form of: Finding Author Information competence and coordination competence have an impact on exploitative service innovation and explorative service innovation. (Liu & Huang, 2018) The innovation process impacted on outsourcing innovation. Information systems and Human Resource specialization which in turn have impacts on innovation activities.…”

“…(Marin & Zanfei, 2019) Horizontal collaboration and the network between suppliers and customers in the industrial sector whose using digitalization, connectivity and big data, shared green innovation knowledge across industries to improve environmental sustainability (Melander & Pazirandeh, 2019) The ability to absorb new knowledge leads to encourage the performance of green innovation (Albort-Morant et al Finding Author Information competence and coordination competence have an impact on exploitative service innovation and explorative service innovation. (Liu & Huang, 2018) The innovation process impacted on outsourcing innovation. Information systems and Human Resource specialization which in turn have impacts on innovation activities.…”

The Effect of Disruption Technology, and the Future Knowledge Management toward Service Innovation for Telecommunication Industry 4.0 in Indonesia

“…Therefore, it should suspect that Service Innovation influences the Competitive Advantage in the Telecommunications industry in Indonesia. According to [62] in the view of resource-based, human resources and ability is an essential component of a company's competitiveness profit. Internal employees are expected to know more about specialization than others; therefore, an important role in the content and delivery of files services provided.…”

“…The changing environment now makes it appear IT-supported knowledge management capabilities (KMC) as the core competence for organizations to improve individual performance, innovation, organizational ability, and competitive advantage. Knowledge management capability can be defined as an organizational process-based capability to mobilize and use knowledge-based resources to gain a competitive advantage [62], [70], [83]. However, this study concluded with the definition of Future Knowledge Management is; "The organization's ability of companies to create, organize, use, and manage knowledge and information from organizations to be reused, known, and studied within the organization and aimed at achieving specific results such as high value shared knowledge that lead to performance improvement in competitive high levels of innovation that strengthen with analytical cognitive technology capability.…”