The Influence of Commitment, Trust, Satisfaction, and Involvement on Donor Retention

Naskrent, Julia; Siebelt, Philipp

doi:10.1007/s11266-010-9177-x

Cited by 61 publications

(67 citation statements)

References 54 publications

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“…Studies carried out within the European Union (EU) [13] and in the United States [14] show that these entities are important sources of employment and economic engines. In fact, the sector has been growing while consolidating itself as a complementary alternative to the public and private sector, giving goods and services to the entire social stratum [15,16].…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Adapting Nonprofit Resources to New Social Demands: The Food Banks in Spain

Coque

González-Torre

2017

Sustainability

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Food banks make up an increasing phenomenon of nonprofit organizations answering to new social needs related to the global socioeconomic crisis. In order to explore if they are suitably adapting to their environments in Spain, one of the countries most seriously affected by the crisis in South Europe, this work assumes a hybrid qualitative-quantitative structure composed of an exploratory case study based on semi-structured interviews followed by a survey addressed to all the Spanish food banks. Much of the academic literature has concerned the appropriateness of food banks as a delivery mechanism in the context of welfare state withdrawal. This paper takes this in a different direction by examining Spanish food banks from an organizational management point of view. Wary of concerns about the institutionalization of food charity, on the one hand, and recognizing the escalating daily reliance on food banks, on the other, this paper seeks to address potential technical supply problems and challenges food banks face and open debate about the organizational networks of food banks more generally. The results show nonprofit entities based on a voluntary workforce who run supply chains in order to join both social and business targets. Their situation, performance, resources, mutual relationships and the links with other entities are described, paying special attention to the changes induced by the latest contextual changes. In short, food banks are efficiently organized and well established in their territories as a coherent social movement, although they should improve in their strategic view, coordination, resources and sources of these, to satisfy more adequately their increasingly complex demands.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Adapting Nonprofit Resources to New Social Demands: The Food Banks in Spain

Coque

González-Torre

2017

Sustainability

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“…This paper also expands zakat literature by suggesting the influencing factors on the trust. The factors were consistently reported in other non-profit organizations and charity-giving related studies (Sargeant & Lee, 2004;Sargeant & Woodliffe, 2007;Naskrent & Siebelt, 2011). The practical implication is information about the influencing factors can be utilized by zakat institutions to develop appropriate strategies to enhance the trust amongst the business owners.…”

Section: Conclusion and Implicationmentioning

confidence: 64%

Proposing Factors Influencing Trust towards Zakat Institutions amongst Moslem Business Owners

Wahab¹,

Saad²,

Ghazali³

2016

European Proceedings of Social &Amp; Behavioural Sciences

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Zakat collection from Moslem business owners who pay their zakat through the zakat institutions are still very low and a huge potential is untapped from the business zakat payment that either goes directly to the recipients or simply unpaid. The objective of this paper is to propose a research conceptual framework for examining the trust towards zakat institution from the Moslem business owners' point of view. Antecedents to trust namely shared value, communication, non-opportunistic behavior and perception on distribution of zakat, among Moslem business owners are hypothesized to provide grounds for discussion in future research.

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“…The lack of understanding and respect for needs was found to run both ways. Naskrent and Siebelt [48] drew similar conclusions when they studied donor retention in Germany from the donor's point of view. They found that NGOs must communicate both qualitatively and emotionally about how the donor has contributed to the prior success and activities of the NGO if they want to foster repeat giving.…”

Section: Repeat Donor Intention As Expressed By the Donors Themselvesmentioning

confidence: 72%

“…Sargeant [46] and Bennett and Ali-Choudhary [47] define a committed giver as one who has made monetary contributions to the NGO in the preceding 18 months. Naskrent and Siebelt [48] define retention by identifying two types of donors: committed givers and cash donors. Committed donors are active donors with ongoing direct debits and cash donors are those who have given two or more cash gifts to the NGO, including one within the preceding 24 months.…”

Section: Donor Retention As One Expression Of Loyalty To An Ngomentioning

confidence: 99%

“…Given that commitment is the most directly influencing variable of retention, donor retention is best achieved when the INGO cultivates all three types of commitment. Naskrent and Siebelt ( [48], p. 772) find that information shared with donors on how they have contributed to the success and recognition of the INGO has potential to strengthen all three types of commitment, and hence the service value of donor contributions.…”

Section: Proposition Development: Christian Faith-related Ingos and Imentioning

confidence: 99%

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Unpacking Donor Retention: Individual Monetary Giving to U.S.-Based Christian Faith-Related, International Nongovernmental Organizations

Ramanath

2016

Religions

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This article examines an important but relatively overlooked aspect in the field of international giving in the U.S.-individual monetary donations to Christian faith-related international nongovernmental organizations (INGOs)-and outlines the cognitive process influencing donors who choose to keep up their financial support to Christian faith-related INGOs. The propositions forwarded in this article draw on existing literature on Christian giving to international causes, INGO management, donor retention and finally, the logic of self-perception to highlight how existing donors might evaluate their repeat giving decision. The more existing donors of Christian faith-related INGOs can identify themselves with the INGO's identity-comprising its beliefs and values, its claims to legitimacy, and performance-the more likely it is for donors to be satisfied and decide to maintain a stable relationship with the specific INGO.

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The Influence of Commitment, Trust, Satisfaction, and Involvement on Donor Retention

Cited by 61 publications

References 54 publications

Adapting Nonprofit Resources to New Social Demands: The Food Banks in Spain

Adapting Nonprofit Resources to New Social Demands: The Food Banks in Spain

Proposing Factors Influencing Trust towards Zakat Institutions amongst Moslem Business Owners

Unpacking Donor Retention: Individual Monetary Giving to U.S.-Based Christian Faith-Related, International Nongovernmental Organizations

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