The influence of culture on consumer perceptions of deceptiveness

Zourrig, Haithem; Zhang, Mengxia; Hedhli, Kamel El; Becheur, Imène

doi:10.1108/jcm-09-2020-4150

Cited by 5 publications

(2 citation statements)

References 69 publications

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“…We also found that in developing countries, trust in banks, reflected in banks' expected interest in caring for customers' welfare, prevents deterioration of SFWB during the pandemic. The collectivism of some (developing) countries included in the sample may explain this effect, as this feature makes individuals more tolerant of deceptiveness (Zourrig et al, 2021). Such tolerance may, for instance, make individuals in these countries not perceive misbehavior (e.g.…”

Section: Trust In Banksmentioning

confidence: 99%

Deterioration of the subjective financial well-being during the coronavirus pandemic: a latent transition analysis

Losada-Otálora

Peña-García

Juliao‐Rossi

2023

IJBM

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PurposeThe authors seek (1) to identify the profiles of subjective financial well-being (SFWB) of bank customers before and during the coronavirus disease 2019 (COVID-19) pandemic, (2) to analyze the transition to profiles of lower SFWB during the pandemic and (3) to identify the factors driving such transitions.Design/methodology/approachThe authors surveyed five countries during 2019 and 2020 to measure SFWB. The authors applied latent class analysis (LCA) to identify profiles of bank customers according to a mix of SFWB indicators in pre-pandemic times (Study 1). The authors validated the profiles during the pandemic and identified the SFWB dimensions that deteriorated during the crisis (Study 2). Finally, the authors applied latent transition analysis (LTA) to explore transitions to profiles of lower SFWB and identify the drivers.FindingsThe authors identified three profiles of customers in pre- and post-pandemic periods for four dimensions of SFWB: control over finances, capacity to absorb financial shocks, ability to track financial goals and financial freedom. Gender, age, trust in banks and bank-supporting policies were related to transitions across profiles of SFWB during the pandemic. These relationships are contingent upon contextual country-related variables.Research limitations/implicationsBanks and policymakers should reduce customers' exposure to the pandemic's long-lasting adverse effects on SFWB and should identify and control the multiplier role that contextual variables play.Originality/valueExtant literature has not fully identified the dimensions of SFWB that changed due to the COVID-19 pandemic. The authors narrow this gap by identifying three SFWB profiles of customers, analyzing the patterns of SFWB change and connecting these changes to individual, provider and contextual factors.

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Section: Trust In Banksmentioning

confidence: 99%

Deterioration of the subjective financial well-being during the coronavirus pandemic: a latent transition analysis

Losada-Otálora

Peña-García

Juliao‐Rossi

2023

IJBM

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“…Suleiman and Othman (2016) observe that policy is a powerful management tool for tackling fraud. In support of Suleiman andOthman's (2016) views, Zourrig, Zhang, andEl Hedhli (2017) rightly pointed out that fraud policy should seek to balance deterrence and reduction of losses, be cost-effective, and promote operational scalability. Best practices in the internal and external environments can be drawn on to craft fraud policies.…”

Section: Figure 1 Fraud Risk Management Life Cycle Theorymentioning

confidence: 99%

Effectiveness of Forensic Auditing on Fighting Fraud Among Non-Government Organisations in South Africa

MVUNABANDI

2023

IJESSS

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This article sought to empirically establish the effectiveness of proactive forensic auditing techniques for 30 non-government organisations in the eThekwini region, South Africa. This article adopted quantitative and descriptive survey research. The data for this research was gathered via the use of the quantitative research method through an online questionnaire which was designed in a 5-point Likert scale and used for data analysis. Robustness analysis was entirely performed using SPSS software version 27 for statistical analysis. The study’s results showed that there exists a positive statistically significant relationship between the applicability of forensic auditing techniques and fraud detection, prevention and investigation among non-government organisations in the eThekwini region, South Africa. It also found that the application of forensic auditing techniques has its highest applications in proactive fraud detection. Based on the above, it was recommended that the application of forensic auditing skills and techniques among non-government organisations should be considered carefully.

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The influence of allocentrism on residents’ sustainable entrepreneurial intentions in collectivist rural tourism destinations – a perspective from face and guanxi

Lu,

Zhou,

Bai

et al. 2024

Journal of Sustainable Tourism

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The influence of culture on consumer perceptions of deceptiveness

Cited by 5 publications

References 69 publications

Deterioration of the subjective financial well-being during the coronavirus pandemic: a latent transition analysis

Deterioration of the subjective financial well-being during the coronavirus pandemic: a latent transition analysis

Effectiveness of Forensic Auditing on Fighting Fraud Among Non-Government Organisations in South Africa

The influence of allocentrism on residents’ sustainable entrepreneurial intentions in collectivist rural tourism destinations – a perspective from face and guanxi

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