“…First, the respondents were encouraged to rate their overall perceived satisfaction with EP in SSA in the last three years on a seven-point Likert scale, ranging from 'extremely dissatisfied' to 'extremely satisfied' (similarly applied, e.g., by Akyol and Akehurst 2003;Cadogan et al 2012;Freeman and Style 2014;Lee and Griffith 2004;Navarro-García et al 2015;Sousa and Novello 2014;). They were told that the overall satisfaction about EP should include the areas of international sales growth, export business profitability, the firm's image in foreign markets, international expansion, and market share (Cavusgil and Zou 1994;Navarro-García et al 2015;Navarro et al 2010 ).…”