The influence of emotional intelligence sustaining future business performance

Abstract

The business environment has been unstable and unpredictable. In the past few years, the business world has seen not only natural causes but also human causes which affect the stability of the environment. The COVID-19 and riots are some examples of these situations which influence the future of the business environment. Despite all these uncertainties, business leaders need to be able to formulate strategies that will see the organization sustaining to the future. It was argued that employees' attitudes influenced by the level of emotional intelligence would be a strong competence towards sustaining and sustainability. To examine this relationship between emotional intelligence and sustaining business performance, a local manufacturing organization in Selangor was chosen. A total of 110 executives in the organization participated in the study. The GENOS emotional intelligence questionnaire was used in the study. Based on the findings, emotional intelligence does sustain the performance of the organization.