The Influence of Emotional Intelligence on Employee Job Performance: A Malaysian Case Study

Krishnan, Ramesh; Mahphoth, Mohd Halim; Ahmad, Nur Azreen Farihah binti; A’yudin, Nor Azieyati

doi:10.6007/ijarbss/v8-i5/4097

Cited by 9 publications

(15 citation statements)

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“…The concept of EI was originated in the 1920s, but it came to attention when it was categorized properly by Salovey and Mayer (1990). They stated, "the capability to observe one's own and other's mental state and sentiments, distinguish among them, and practice this information to guide individuals' thinking and actions" (Krishnan et al, 2018). EI intends psychological comfort and accomplishment in life (Carmeli et al, 2009), such as academic success (Petrides et al, 2004), work performance (Koman and Wolff, 2008), and work-related stress (Mikolajczak et al, 2007).…”

Section: Conceptual Framework and Hypotheses Development Emotional Intelligencementioning

confidence: 99%

The Influence of E-Learning and Emotional Intelligence on Psychological Intentions: Study of Stranded Pakistani Students

et al. 2021

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The COVID-19 pandemic has forced the government to close the educational institutions globally, to contain the infection of the disease, which has affected the academic activities of local and international students significantly. This unexpected shift from offline classes to online learning has created psychological disruption among the students. At that backdrop, this study aims to investigate the influence of e-learning and emotional intelligence (EI) on the study stress, burnout, and performance of Pakistani students by applying emotion regulation theory. The data (N = 387) is based on international students, enrolled in 10 different universities in China. The results indicate that both e-learning and EI have significantly affected perceived study stress, burnout, and performance of students. These findings have provided evidence that online classes and EI can influence study stress, burnout, and performance of students. The study concludes that EI has significant impact on the psychological pressure of a student.

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Section: Conceptual Framework and Hypotheses Development Emotional Intelligencementioning

confidence: 99%

The Influence of E-Learning and Emotional Intelligence on Psychological Intentions: Study of Stranded Pakistani Students

et al. 2021

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“…The contention that intelligence quotient (IQ) was a weak predictor of individual success and work performance was negated by some studies (Krishnan et al, 2018;Richardson & Norgate, 2015). Perloff (1997) has authenticated the efficacy of such predictor by demonstrating that different human beings with similar IQ could lead to a distinct level of achievement, subject to their level of emotional intelligence (EI) at the organization (Saud, 2019;Dhani & Sharma, 2017;Gunu & Oladepo, 2014;Pekaar et al, 2017).…”

Section: Research Framework and Hypothesis Developmentmentioning

confidence: 99%

“…Studies have shown that a better performer tends to have a high level of EI ( Bar-On, 2006;Gunu & Oladepo, 2014). Therefore, Bar-On (2006) called for the creation of a construct to gauge one's intelligence and its effect on job achievement which are some of the job performance estimators (Krishnan et al, 2018;Law, et al, 2008;Pekaar, et al, 2017) found in the General Mental Ability Battery (GMAB) and Confluence Counselling Model (CCM) (Liptak, 2005). In this study, the RBPS was applied to ascertain the predictability of the job performance composite scales by EI composite scales (Welbourne et al, 1998) and the operation of higher education institutions (HEIs) in Malaysia, i.e.…”

Section: Research Framework and Hypothesis Developmentmentioning

confidence: 99%

“…Literature also recognizes the importance of emotions for the economy as they help individuals to perform economic roles through emotional management or enhancement of EI. A number of studies have adopted the concept of EI from the academic world into the commercial industries (Dhani & Sharma, 2017;Gunu & Oladepo, 2014;Law, Wong, Huang & Li, 2008;Pekaar et al, 2017;Zainal et al, 2017) and found how EI was associated with job effectiveness specifically for higher management level of a corporation that shook the business community (Krishnan, Mahphoth, Ahmad & A'yudin, 2018). Also, many studies asserted that EI influences capability (Dhani & Sharma, 2017;Gunu & Oladepo, 2014) where individuals with high characteristics of EI can detect and handle their own emotions well while simultaneously, they can identify and empathize with others' feelings (Applewhite, 2017).…”

Section: Introductionmentioning

confidence: 99%

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Emotional Intelligence and Job Performance of Academicians in Malaysia

Chong¹,

Falahat²,

Lee³

2019

IJHE

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This study explores the predictive utility of an emotional intelligence measurement that is based on the Role-Based Performance Scale (RBPS) measure of job performance. This inquiry aims to investigate whether the level of emotional intelligence score of each academic staff in the selected private higher educational institutions affects job performance. This research applied a quantitative method approach to cast the researchers’ net wider to include selected higher educational institutions to obtain as much data as possible. The results demonstrate a significant relationship between emotional intelligence and job performance of academic workers in private higher educational institutions. Therefore, these significant findings shed further light on the theoretical and practical utility of the construct of emotional intelligence and job performance, and have proven the fact that emotional intelligence is accountable for and could predict job performance.

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“…In today's highly competitive environment, employees need to be equipped with effective emotional intelligence management to cope with the pressure they may encounter, as it can have mental and physical impact on them (Krishnan et al 2018). As the organization becomes more productive, the workload of employees tends to increase.…”

Section: Emotional Intelligencementioning

confidence: 99%

Unraveling the Link between Emotional Intelligence and Work Performance: Public Sector Evidence

Yusoff,

Zulkafli,

Jahya

et al. 2023

IJARBSS

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Organizational performance is determined by the performance of its employees. The organization cannot achieve success if employees are unable to perform well. While organizations may provide various kinds of work-related support to assist employees in performing their duties effectively, the employees themselves ultimately control their performance. This is where emotional intelligence comes into play. A substantial body of literature in this domain has primarily focused on the private sector to explore the correlation between emotional intelligence and employee work performance, raising inquiries about the extent of evidence available for the public sector context. To study the relationship between the mentioned variables, a cross-sectional online survey design was employed. The study was conducted among employees in a selected government agency. Using convenience sampling method, an online survey link was distributed through social media platform, and 136 usable responses were collected. Through Pearson Correlation Analysis and Multiple Regression Analysis, all research objectives were achieved, and four hypotheses were accepted indicating a positive and significant relationship between emotional intelligence constructs and work performance. Among the four constructs of Goleman's emotional intelligence -selfregulations, self-awareness, self-motivation and social skills -self-motivation was found to be the strongest predictor (β=0.269; p = 0.004) of employees' work performance. Additional studies are required to assess the generalizability of these findings to different work settings and sectors, as well as to pinpoint effective approaches for fostering improved emotional intelligence management among employees, particularly within the public sector. Considering the vital role of government servants in providing the best services for citizens, these research findings could help the government understand the importance of ensuring that employees are skilled in managing their emotion while performing their works.

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The Influence of Emotional Intelligence on Employee Job Performance: A Malaysian Case Study

Cited by 9 publications

References 0 publications

The Influence of E-Learning and Emotional Intelligence on Psychological Intentions: Study of Stranded Pakistani Students

The Influence of E-Learning and Emotional Intelligence on Psychological Intentions: Study of Stranded Pakistani Students

Emotional Intelligence and Job Performance of Academicians in Malaysia

Unraveling the Link between Emotional Intelligence and Work Performance: Public Sector Evidence

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