The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies: The case of Serbia

Perić, Goran; Dramićanin, Sandra; Pavlović, Nebojša

doi:10.5937/menhottur2101043p

Cited by 4 publications

(3 citation statements)

References 70 publications

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“…In the interest of future development and adjustment of the tourist offer, it is useful to research and understand the behaviour of tourists. This will require adequate human resources in tourism, which are otherwise key factor to success in tourism (Perić et al, 2021). They will also be responsible for understanding the behaviour of tourists and changes in tourism after COVID-19.…”

Section: Tourism In Serbia During the Covid-19 Pandemic And Changes I...mentioning

confidence: 99%

A study of the influence of the COVID-19 pandemic on tourist behaviour and expectations: A case of Serbia

Mandarić¹,

Sekulić²,

Davidson³

2022

Menadž u hotelijerstvu i turiz

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Due to the spread of COVID-19 and the closing of the borders of a large number of countries, tourists' interest in domestic tourist destinations has grown. The objective of this paper is to identify future behaviour patterns of tourists and to propose measures that would affect the interest of domestic tourists in domestic destinations after COVID-19. The study starts with an analysis of the impact of COVID-19 on global tourism, then focuses on trends in the tourism market in Serbia and ends by examining citizens' attitudes towards key factors for domestic tourism development. It is estimated that tourism can benefit from an essential understanding of tourists' demands for a safe journey. Research results indicate statistically significant differences in the attitudes of respondents in relation to age, gender and education, but most respondents believe that it is necessary for the state to invest more in tourist infrastructure and to adjust pricing policy to remain competitive domestic destinations after Covid-19.

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Section: Tourism In Serbia During the Covid-19 Pandemic And Changes I...mentioning

confidence: 99%

A study of the influence of the COVID-19 pandemic on tourist behaviour and expectations: A case of Serbia

Mandarić¹,

Sekulić²,

Davidson³

2022

Menadž u hotelijerstvu i turiz

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“…Thus, the context of proximity tourism (Navarro Navarro Jurado et al, 2020), is considered to be tourism and travelling near home (Diaz Soria, 2017; Jeuring and Diaz-Soria, 2017)a novel travel concept that now is highly applicable given the Covid-19 pandemic and the safety issues and restrictions that have resulted. The study takes into account the unprecedented Covid-19 travel reality, characterised by the preference for domestic tourism and international travel to neighbouring countries (Perić et al, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Balaton Lake (virtual) projected and perceived destination image amid Covid-19 pandemic

Dimitrovski

Sulyok

Papp

2022

Tourism and Hospitality Research

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In days gone by, Balaton Lake predominately attracted domestic tourists, without focusing on the countries which neighbour Hungary and their respective markets. However, as a consequence of the Covid-19 pandemic, domestic and regional tourism flows have been stimulated, as travel restrictions resulted in a tendency towards travel to local and neighbouring destinations. In line with these trends, the research investigates the congruence of both Balaton Lake’s projected and perceived (virtual) destination image in the era of Covid-19, with Serbia being considered as a neighbouring and emitting market. The study deployed a sequential exploratory mixed-method approach (qualitative and then quantitative). The study contributes to the existing knowledge by addressing the gap between the visual and textual content of a projected (virtual) destination image and by acknowledging non-visitor perception of destination image in the context of pronounced regional international travel.

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“…The hotel industry is justifiably referred to as the "people industry," as it depends on the ability and enthusiasm of front-line staff (Baum, & Nickson, 1998). The role of human resources becomes crucial in every business segment, bearing in mind that no activity in the value chain can be fully automated and function without human resources (Perić, Dramićanin, & Pavlović, 2021). On the other hand, the hotel industry does not have the image of a desirable employment industry.…”

Section: Introductionmentioning

confidence: 99%

Preferred attributes of employer brand attractiveness among potential employees in the hotel industry

Ognjanović¹

2021

EurJ Appl Econ

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Successful management of preferred attributes of employer brand attractiveness provides appropriate benefits for hotels. The research aim is to examine the preferred attributes of employer brand attractiveness among potential employees in the hotel industry. The research was conducted at the Faculty of Hospitality and Tourism and includes 148 fourth-year undergraduate students and master students studying in Hospitality Management. Descriptive statistics were used in the paper. By analyzing the results, author concluded that the preferred attributes of employer brand attractiveness are career advancement and employee training and development. Employees' desire to work for an employer that provides employee training and development opportunities brings numerous benefits to hotels, since employee development contributes to the creation of high-quality hotel services, more efficient employees, and, thus, better organizational performance. The least preferred attributes of employer brand attractiveness among potential hotel employees are "corporate reputation" and "corporate culture".

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The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies: The case of Serbia

Cited by 4 publications

References 70 publications

A study of the influence of the COVID-19 pandemic on tourist behaviour and expectations: A case of Serbia

A study of the influence of the COVID-19 pandemic on tourist behaviour and expectations: A case of Serbia

Balaton Lake (virtual) projected and perceived destination image amid Covid-19 pandemic

Preferred attributes of employer brand attractiveness among potential employees in the hotel industry

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