“…The benefits of adopting GSCPs, TQM and JIT such as OP is measured with quality improvement, cost reduction, reliable delivery, customer responsiveness and reduction in energy consumption (Agyabeng-Mensah et al , 2019a, b, c; Flynn et al , 2010; Lai and Wong, 2012). Again, BP is measured using market and financial indicators such as market share, sales, net profit margin, gross profit margin and return on assets (Agyabeng-Mensah et al , 2019a, b, c, 2020a, b, c; Feng et al , 2018; Agyabeng et al , 2020c). OP and BP were measured using a seven-point Likert-type scale anchored (from 1 = very low extent to 7 = very high extent) to ascertain the level of impact of the implementation of GSCPs, TQM and JIT on OP and BP over the last three years.…”