The influence of nurse education and training on communication, emotional intelligence, and empathy

Prado-Gascó, Vicente; Giménez-Espert, María del Carmen; Valero‐Moreno, Selene

doi:10.1590/s1980-220x2018015903465

Cited by 19 publications

(21 citation statements)

References 19 publications

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“…A person's education level can also affect communication. This result in line with previous study that level of education promotes the ability of nurses to communicate effectively to ensure service quality (Prado-Gasco et al, 2019).…”

Section: Discussionsupporting

confidence: 92%

The Application of The Situation, Background, Assessment, Recommendation (SBAR) Method in Nurse Handover Between Shifts in The Hospital

Hadi

Ariyanti

Anwar

2020

INJEC

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Introduction: One of the effective communication methods in nursing services is the SBAR (Situation, Background, Assessment, and Recommendation). SBAR is an easy framework for communicating important information between health professionals in the hospital. This study aimed to describe the application of the SBAR method in nurse handovers between shifts. Methods: The research design used a cross-sectional approach. A total of 102 nurses involved in this study were selected by purposive sampling. The research instrument used a questionnaire to evaluate perceptions, knowledge, attitudes, motivation, and application of the SBAR. The bivariate statistical test used Chi-square and the multivariate test used Multiple Logistic Regression. Results: The results showed that the p-value between the perception variables was (0.025 <0.05), knowledge (0.014 <0.05), attitude (0.034 <0.05), and motivation (0.037 <0.05). There was a significant relationship between perception, knowledge, attitude, motivation, and the application of the SBAR method. Conclusion: The dominant factor in applying the SBAR method is the attitude variable. The application of this method may be tested by enhancing the capacity of nurses in the hospital.

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Section: Discussionsupporting

confidence: 92%

The Application of The Situation, Background, Assessment, Recommendation (SBAR) Method in Nurse Handover Between Shifts in The Hospital

Hadi

Ariyanti

Anwar

2020

INJEC

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“…Related research has suggested that empathy is an aspect of emotional intelligence. In addition, emotional intelligence also consists of self-awareness, self-motivation, and mental management [39]. Emotional intelligence has shown a positive predictive effect on communication satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Relationship between emotional intelligence and job well-being in Chinese clinical nurses: multiple mediating effects of empathy and communication satisfaction

Chang

Quan-ying

et al. 2021

BMC Nurs

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Background Nursing work is associated with great pressure, and nurses are often overwhelmed. Therefore, correct emotional regulation is essential to improve nurses’ job well-being and promote better engagement in nursing work. The purpose of this study was to establish a structural model to estimate the impact of Chinese clinical nurses’ emotional intelligence on job well-being, using multiple intermediaries to explain the internal mechanisms underlying the relationship. Methods This was a cross-sectional study of 1475 registered nurses from a Chinese hospital who provided responses to emotional intelligence, empathy, communication satisfaction, and job well-being scales. Path analysis using a multiple mediation model was performed using AMOS 23.0. Results Among all clinical nurses who participated in the survey, 1475 (98.33 %) completed the questionnaire. The nurses’ job well-being score was 83.61 ± 12.63. There was a significant positive correlation between job well-being and communication satisfaction, emotional intelligence, and empathy ability (r = 0.346–0.570, P < 0.001). Empathy and communication satisfaction partially mediated the relationship between emotional intelligence and job well-being, with effect sizes of 0.047 and 0.227, respectively. The chain mediating effect of empathy and communication satisfaction had a value of 0.045. Conclusions It is recommended that hospital managers take actions to improve nurses’ emotional intelligence level, and conduct professional psychological training to improve nurses’ empathy and communication satisfaction, and ultimately improve their job well-being.

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“…15 Prioritizing specialized training programs in communication, emotional intelligence, and empathy can also enhance teamwork and service quality. [22][23][24]…”

Section: Discussionmentioning

confidence: 99%

Perceptions of Teamwork Among Blood and Marrow Transplant and Immune Cell Therapy Nursing Staff at a Cancer Center

Mock¹,

Stark²,

Reich³

et al. 2022

Nurse Leader

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The influence of nurse education and training on communication, emotional intelligence, and empathy

Cited by 19 publications

References 19 publications

The Application of The Situation, Background, Assessment, Recommendation (SBAR) Method in Nurse Handover Between Shifts in The Hospital

The Application of The Situation, Background, Assessment, Recommendation (SBAR) Method in Nurse Handover Between Shifts in The Hospital

Relationship between emotional intelligence and job well-being in Chinese clinical nurses: multiple mediating effects of empathy and communication satisfaction

Perceptions of Teamwork Among Blood and Marrow Transplant and Immune Cell Therapy Nursing Staff at a Cancer Center

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