The Influence of Relationship Quality on Electronic Word of Mouth for Mobile Review Site Users in Saudi Arabia Market

Issa, Fathia Mohammed

doi:10.4236/ib.2021.134010

Cited by 3 publications

(3 citation statements)

References 43 publications

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“…2.6. Product Type According to Peterson, Balasubramanian, and Bronnenberg (1997), electronic product buying and selling are classified into two types: experience products and search products (Issa, 2021). This categorization scheme has been widely used in studies pertaining to retail, especially online retailing.…”

Section: E-customer Trustmentioning

confidence: 99%

Exploring the Interplay: Attitude towards Electronic Word of Mouth, E-Customer Satisfaction, E-Trust, Product Type, and Electronic Word of Mouth

Yaqub,

Ul Abdin,

Haider

et al. 2024

JPR

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The goal of the current research was to identify the connection among Attitude towards Electronic Word of Mouth (AWEWOM), Electronic Customer Satisfaction (ECS), Electronic Trust (ET), and Electronic Word of Mouth (E-WOM), with the moderating effect of Product Type (PT) in Bahawalpur, Pakistan. For this study, primary data sources were employed, and quantitative research methodology was utilized. The research methodology is correlational, focusing on evaluating the relationship between variables. The target demographic consisted of the general public in Bahawalpur who engage in online shopping. The study was conducted in South Punjab. Data was collected using a questionnaire with a five-point Likert scale, distributed to 384 customers. SPSS v26 was used for data analysis. The results of this research indicate that ECS and ET have a significant positive influence on E-WOM, while AWEWOM has a negative effect on E-WOM. Additionally, the moderating influence of PT on the relationship between ECS, AWEWOM, ET, and E-WOM is significant and positive. Future research suggestions include conducting further examinations on E-WOM with other variables and elements, as well as conducting studies in different geographical locations to enhance generalizability.

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Section: E-customer Trustmentioning

confidence: 99%

Exploring the Interplay: Attitude towards Electronic Word of Mouth, E-Customer Satisfaction, E-Trust, Product Type, and Electronic Word of Mouth

Yaqub,

Ul Abdin,

Haider

et al. 2024

JPR

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“…Most cities experience desert climates with intense daytime heat and a sharp drop in nighttime temperatures. Saudi Arabia has enormous potential for solar energy due to its location, substantial undeveloped area, and daily solar irradiation levels [76,77].…”

Section: Case Studies Of Gis Implementation To Promote Sustainability...mentioning

confidence: 99%

GIS-Based Progress Monitoring of SDGs towards Achieving Saudi Vision 2030

Qwaider,

Al-Ramadan,

Shafiullah

et al. 2023

Remote Sensing

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The United Nations (UN) Sustainable Development Goals (SDGs) serve as a blueprint for securing a sustainable, healthy, and just future for people and the environment. Through the implementation of various policies and initiatives for Vision 2030, the Kingdom of Saudi Arabia has significantly advanced its SDGs. Geographic information systems (GIS) and remote sensing (RS) technologies can play vital roles in tracking and assessing the progress of various government measures. This study investigated the potential of satellite-based RS and GIS technologies for planning, evaluating, and monitoring the status of SDGs. The significance of GIS in Saudi Vision 2030 was examined through a comprehensive literature review and expert interviews. In addition, we reviewed a case study to discuss the role and challenges of utilizing GIS big data for achieving SDGs in Saudi Arabia. Furthermore, we explored the use of large datasets from community scientists and satellite monitoring of SDGs. Overall, we aimed to provide insightful recommendations regarding the utilization of GIS in the effective monitoring of the progress of the SDGs in achieving Saudi Vision 2030. This can aid decision-makers and country leaders in developing assessment frameworks.

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“…Information from friends, relatives, or online communities is seen as more honest, credible, and trustworthy than that provided through websites and commercial advertisements [21]. Consumers are increasingly dependent on eWOM opinions because they have a clear negative or positive value [23], [24], allowing for the sharing of information and evaluations that guide other buyers in their choice of products or services [20]. There are eight dimensions to eWOM: platform assistance, venting negative feelings, concern for other customers, extraversion or positive self-enhancement, social benefits, economic incentives, helping the company, and seeking advice [25].…”

Section: Introductionmentioning

confidence: 99%

The Effect of Purchase Intention and Customer Behavior during the Covid-19 Pandemic on Ride-Hailing Application Loyalty

Subriadi,

Baturohmah

2023

Int. J. Adv. Sci. Eng. Inf. Technol.

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Changes in lifestyle have a significant impact on the development of IT services, especially transportation. Consumers easily order vehicles anywhere and anytime. Electronic word of mouth (eWOM) assists consumer decisions, but the information conveyed is less consistent and creates distrust. The COVID-19 pandemic causes company revenue to decline, even though implementation is said to be successful if it gets positive feedback and increases productivity. So, this study aims to determine the factors influencing purchase intention and customer behavior during the pandemic on ride-hailing application loyalty. The data used is 17 informants of Go-Jek, Grab, and Maxim application users. Using ewom with phenomenological qualitative methods analyzes user perceptions based on application experience. Data were analyzed using Atlas.ti software. The results show that the ewom theory is still relevant in the era of social media, especially during the pandemic. The main findings show customer loyalty consists of information quality; reviews; costs, trust; subjective norms; sentiment, emotion; satisfaction; and service quality. The new findings show the lack of influence of sentiments on customer behavior towards ride-hailing use. This study uses industry-level objects so that future research can focus on one company and evaluate the sentiment-emotion factor after the pandemic to get detailed results so that it can fully represent the existing phenomenon.

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The Influence of Relationship Quality on Electronic Word of Mouth for Mobile Review Site Users in Saudi Arabia Market

Cited by 3 publications

References 43 publications

Exploring the Interplay: Attitude towards Electronic Word of Mouth, E-Customer Satisfaction, E-Trust, Product Type, and Electronic Word of Mouth

Exploring the Interplay: Attitude towards Electronic Word of Mouth, E-Customer Satisfaction, E-Trust, Product Type, and Electronic Word of Mouth

GIS-Based Progress Monitoring of SDGs towards Achieving Saudi Vision 2030

The Effect of Purchase Intention and Customer Behavior during the Covid-19 Pandemic on Ride-Hailing Application Loyalty

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