The Influence of the Scheduling Horizon on New Patient Arrivals

Woodcock, Elizabeth; Nokes, Donny; Bolton, Haley; Bartholomew, Daniel; Johnson, Elizabeth I.; Shakarchi, Ahmed F.

doi:10.1097/jac.0000000000000334

Cited by 2 publications

References 9 publications

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Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Woodcock¹

2022

J Med Internet Res

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Background Appointment management in the outpatient setting is important for health care organizations, as waits and delays lead to poor outcomes. Automated patient self-scheduling of outpatient appointments has demonstrable advantages in the form of patients’ arrival rates, labor savings, patient satisfaction, and more. Despite evidence of the potential benefits of self-scheduling, the organizational uptake of self-scheduling in health care has been limited. Objective The objective of this scoping review is to identify and to catalog existing evidence of the barriers to and facilitators of self-scheduling for health care organizations. Methods A scoping review was conducted by searching 4 databases (PubMed, CINAHL, Business Source Ultimate, and Scopus) and systematically reviewing peer-reviewed studies. The Consolidated Framework for Implementation Research was used to catalog the studies. Results In total, 30 full-text articles were included in this review. The results demonstrated that self-scheduling initiatives have increased over time, indicating the broadening appeal of self-scheduling. The body of literature regarding intervention characteristics is appreciable. Outer setting factors, including national policy, competition, and the response to patients’ needs and technology access, have played an increasing role in influencing implementation over time. Self-scheduling, compared with using the telephone to schedule an appointment, was most often cited as a relative advantage. Scholarly pursuit lacked recommendations related to the framework’s inner setting, characteristics of individuals, and processes as determinants of implementation. Future discoveries regarding these Consolidated Framework for Implementation Research domains may help detect, categorize, and appreciate organizational-level barriers to and facilitators of self-scheduling to advance knowledge regarding this solution. Conclusions This scoping review cataloged evidence of the existence, advantages, and intervention characteristics of patient self-scheduling. Automated self-scheduling may offer a solution to health care organizations striving to positively affect access. Gaps in knowledge regarding the uptake of self-scheduling by health care organizations were identified to inform future research.

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Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Woodcock¹

2022

J Med Internet Res

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Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review (Preprint)

Woodcock¹

2021

Preprint

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BACKGROUND Appointment management in the outpatient setting is important for health care organizations as waits and delays lead to poor outcomes. Automated patient self-scheduling of outpatient appointments has demonstrable advantages in the form of patients’ arrival rates, labor savings, patient satisfaction, and more. Despite evidence of the potential benefits of self-scheduling, organizational uptake of self-scheduling in health care has been limited. The goal of this scoping study is to identify the barriers and facilitators to self-scheduling for health care organizations. OBJECTIVE - METHODS A scoping review was conducted by searching four databases (PubMed, CINAHL, Business Source Ultimate and Scopus) and systematically reviewing peer-reviewed studies. The Consolidated Framework for Implementation Research (CFIR) framework was utilized to catalogue the studies. RESULTS Thirty-one full-text articles were included in the review. Results demonstrated that self-scheduling initiatives have increased over time, indicating the broadening appeal of self-scheduling. The body of literature regarding the intervention characteristics of self-scheduling, including evidence, relative advantage, and adaptability, is appreciable. The influence of national policy was the most-cited external factor, as defined by the CFIR framework. Scholarly pursuit lacked recommendations related to the framework’s inner setting, characteristics of individuals and process. Future discoveries regarding these CFIR domains may help detect, categorize, and appreciate organizational-level barriers and facilitators to self-scheduling to advance knowledge about this solution. CONCLUSIONS The scoping review catalogued evidence of the existence, advantages, and intervention characteristics of patient self-scheduling; gaps in knowledge of the uptake of self-scheduling by health care organizations were identified to inform future research.

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The Influence of the Scheduling Horizon on New Patient Arrivals

Cited by 2 publications

References 9 publications

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review

Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review (Preprint)

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