The influence of total quality management toward organization performance

Pambreni, Yuni; Khatibi, Ali; Azam, S. M. Ferdous; Tham, Jacquline

doi:10.5267/j.msl.2019.5.011

Cited by 118 publications

(122 citation statements)

References 9 publications

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“…Chatzoudes and Chatzoglou (2015) used dimensions of supply chain performance (SCP), customer satisfaction and financial performance. Pambreni et al (2019) used indicators of organization performance including financial performance, internal or operational performance, customer satisfaction. According to Sofyalogğlu and Oztürk (2012), general performance measurement is divided into two sub-dimensions, they are business performance and operational performance.…”

Section: Performancementioning

confidence: 99%

The effects of supply chain information integration on organizational performance in food small industry

Hamali¹,

Prihandoko²,

Kurniawan³

et al. 2020

10.5267/j.msl

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This study aims to examine the effect of supply chain information integration consisting of internal and external Information Integration on organizational performance, which consists of customer satisfaction, supply chain performance, and financial performance. The technique of collecting data is based on a questionnaire distributed to 185 small food industry owners. Methods of data analysis is based on using SEM-PLS. The results show that internal information integration affected customer satisfaction, supply chain, and financial performance. External information integration is proven to have a non-linear effect on customer satisfaction and on the performance of the supply chain. Customer satisfaction and supply chain performance affect financial performance. Internal information integration is more dominant and plays an important role in increasing the performance of the organization.

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Section: Performancementioning

confidence: 99%

The effects of supply chain information integration on organizational performance in food small industry

Hamali¹,

Prihandoko²,

Kurniawan³

et al. 2020

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

“…In it, a management system is a collection of interrelated or interacting elements to set policies and goals and to achieve those goals. Quality orientation and management include quality policy setting and quality objectives, quality planning, quality management, quality assurance and quality improvement (Pambreni et al, 2019).…”

Section: The Effectiveness Of Qms In Accordance With Iso 9001mentioning

confidence: 99%

Factors affecting quality management in business: Evidence in Vietnam manufacturing and technology enterprises

Xuan¹,

Trung²

2020

10.5267/j.msl

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This paper aimed to evaluate the factors affecting quality management (QM) through the quality management system according to ISO 9001 standards of Vietnam businesses. The authors surveyed on 200 manufacturing and technology enterprises that apply ISO 9001 quality management in Hanoi and Da Nang and HCMC. Factors affecting the effectiveness of quality management under ISO 9001 include five elements: (1) Management commitment; (2) Staff involvement; (3) Cooperation of customers and suppliers; (4) Consultants; and (5) Quality management document system. Research results show that the above factors had positive impacts on the effectiveness of the quality management system (QMS). The study has given a number of solutions for businesses that have been and will apply QMS in accordance with ISO 9001 with appropriate adjustments to promote the efficiency of the system.

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“…org 2019). Gotzamani et al, 2006(as cited in Singh, 2011 has identified 11 key enabling factors from his analysis that impacts on the success of total quality management system in SMEs and established a framework for improving the performance and customer satisfaction, in conjunction with Pambreni et al (2019) who concluded customer focus, continuous improvement, total employee involvement. Strategically based together, these are influencing factors for organization performance up to 40% while the rest are impacted by other factors that are not studied from his work.…”

Section: Total Quality Management System and Smes Performancementioning

confidence: 99%

Integrated Management System Implementation in SMES: A Proposed Model for Organisational Performance and Sustainability

2020

IJBMR

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Management systems are important for any organization especially to small and medium enterprises (SMEs) that face limitations in areas that larger firms have stability. One of the approaches to overcome these challenges and maintain business growth is implementing and following an integrated management system (IMS), as a model for improving the organizational performance and to maintain sustainable growth in a business. SMEs are global leaders in providing employment opportunities-around 60-70 % in developed economies and 99% of all business in OECD countries, hence sustaining them and enhancing their performance in the business market over larger firms is critical to retain employment opportunities in the future. IMS provides internal and external benefits, especially being more feasible and appropriate for SMEs by increasing competitiveness, stability in business, effective resources management and resilience during market challenges. However, it's important to focus on the specific characteristics and factors that determine SMEs effective implementation of IMS. To overcome the various barriers limiting their business growth and organizational performance, the proposed conceptional model developed through this research study in conjunction with the associated factors would enable SMEs to effectively implement IMS to achieve organizational performance and sustainability. SMEs in order to maintain a competitive nature in the emerging business markets must adopt different strategies and mechanisms to address the challenges in technology and innovation, which are the prime impacting factors that define a clear road map for sustainable growth.

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The influence of total quality management toward organization performance

Cited by 118 publications

References 9 publications

The effects of supply chain information integration on organizational performance in food small industry

The effects of supply chain information integration on organizational performance in food small industry

Factors affecting quality management in business: Evidence in Vietnam manufacturing and technology enterprises

Integrated Management System Implementation in SMES: A Proposed Model for Organisational Performance and Sustainability

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