The influence of trust, health beliefs, and technology acceptance on the intent to use an m-health platform (halodoc®) in large cities in Indonesia: an empirical study of users and non-users (Preprint)

Abstract

BACKGROUND M-health use in low- and middle-income countries is expected to overcome the widespread health system barriers such as health professional shortages, cost of services and transportation. However, the use of m-heath in those countries including in Indonesia is not as expected, probably due to low acceptance and willingness to use the m-health. OBJECTIVE This study observed the influence of trust, health belief, and technology acceptance on the intention to use m-health in Indonesia for both users and non-users. METHODS A total of 616 respondents with a balanced number of users and non-users of m-health voluntarily participated in this study by filling out a questionnaire. The questionnaire was developed based on a conceptual model integrating trust, health belief model, and technology acceptance. A total of 34 questions were administered based on the conceptual model. A five-Likert scale was used to measure the answers. RESULTS Interesting findings showed that among the non-users of m-health, perceived usefulness influenced the intention to use m-health more than that among those who actually used the technology. Among the users of m-health, perceived ease of use influenced the intention to use the technology more than that among the non-users. The effect of trust was not shown to be significant. CONCLUSIONS In general, intention to use m-health in Indonesia was significantly influenced by perceived usefulness, perceived ease of use, and perceived health risk.