2023
DOI: 10.24940/theijbm/2023/v11/i9/bm2309-019
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The Influence of Virtual Banking on Operational Efficiency

Omoneye Olufunke Olasanmi

Abstract: This study investigates the integration of artificial intelligence (AI) into business processes and its effects on operational efficiency and customer satisfaction, focusing on two AI platforms, Zenith’s Virtual Banker, ZIVA and UBA’s Virtual Banker, LEO. Data were collected from respondents using a well-designed Google Form and were analysed using regression analysis. It was discovered that the major attractive features of LEO and ZIVA to customers included 24/7 availability for interaction, transaction proce… Show more

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