The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels

Abou-Shouk, Mohamed; Khalifa, Gamal S. A.

doi:10.1080/10548408.2016.1209151

Cited by 69 publications

(42 citation statements)

References 66 publications

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“…Additionally, B2B SERVQUAL significantly influence on PMC performance, which mentioned from the extracted result. This relationship usually have considered in multi-cluster comparative research in order to reevaluate service quality as business to business context [17]. On the other hand, the indirect placed of top management support and PMC performance is greater acceptance in the theoretical phenomena that top management support is more essential for PMC performance [75].…”

Section: B Implications and Future Researchmentioning

confidence: 99%

“…Organization can achieve great benefits its B2B SERVQUAL and established or secured properly their business [14]. High service qualities also the reason for achieving more than the average market share growth [15]- [17]. This study presents service quality according to business-to-business dealing perspective.…”

Section: Introductionmentioning

confidence: 99%

“…Providing service quality is a noticeable to differentiate from competitors and achieve a competitive advantage [20]. B2B SERVQUAL has stimulated impressive intrigue and discussion in the literature in view of the troubles in both characterizing and estimating with no accord rising on either [17].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

The Effect of B2B SERVQUAL on PMC Performance: The Mediating Role of Top Management Support in UAE Executive Council

Alghfeli*,

Khalifa,

Ameen

et al. 2019

IJRTE

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The purpose of the study is to examine the relationships between B2B SERVQUAL, top management support and project management consultant performance in United Arab Emirates executive council. This followed the quantitative research design as developed self-administrative questionnaire to collect data from UAE executive council staff. This study revealed the findings as follows: (1) B2B SERVQUAL significantly predicts PMC performance and top management support; (2) top management support significantly mediates between B2B SERVQUAL and PMC performance; (3) finally, top management support positive and significantly effects on PMC performance.

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Section: B Implications and Future Researchmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

The Effect of B2B SERVQUAL on PMC Performance: The Mediating Role of Top Management Support in UAE Executive Council

Alghfeli*,

Khalifa,

Ameen

et al. 2019

IJRTE

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show abstract

“…The analysis of the company objectives is a central theme of the management research, and from a sustainability perspective, the question is to what extent organizations adopt environmental and social goals, and how they relate to sustainability and other company objectives. The connections between the environment and/or the social and financial goals can be corresponding, competitive or unessential [24], [25]. The strategic leadership and the sustainability of the organizations have recently met in a clear and visible manner through the development of senior supervisory group that capacity with company sustainability obligations.…”

Section: Literature Reviewmentioning

confidence: 99%

Driving Strategic Leadership towards Tourism Sustainability in Abu Dhabi

Alseiari*,

Khalifa,

Al-Shibami

et al. 2019

IJRTE

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Tourism organization in performing its tasks depends largely on the ability of leadership to carry out its functions in order to sustain its performance and competitiveness in the domestic and international markets. The aim of the research is to test the association among Strategic leadership (SL) toward tourism sustainability (economic, environmental, and social) in UAE tourism industry. A quantitative research approach has been conducted for the study and survey-based method has followed in the research and distribute questionnaire among employee to collect data. The questionnaire has developed into five point Likert scale and structured questionnaires were distributed among UAE tourism employees. This study finding has showed direct relationship influences among variables. SL influence positively on toward economic (EC), environmental (ENV), and social (SO). These relationships are supported according the result that shown in the hypotheses..

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“…To date, the concern of online travelling company's website quality, UGC, reviews credibility, the traveller's preference, booking intentions, and behavior towards the adoption of online travelling websites have become the leading trend among scholars and journals (Abou-Shouk & Khalifa, 2017;Agag & El-Masry, 2017). The service quality dimensions (SERVQUAL) are proposed by Parasuraman, Zeithaml, and Berry (1994) but online service quality dimensions are dissimilar to a certain extent.…”

Section: Introductionmentioning

confidence: 99%

Traveller’s Empowerment: Travelling website service quality, attitude towards UGC and booking intentions of travellers

Zahra¹,

Qayyum²,

Rashid³

2019

BER

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The word of mouth is known to be the best resource for a traveller. For years, travelling companies are finding ways to promote review and user generated content to attract more future travellers. The Web 2.0 which is referred as next generation of the Internet characterized by the dynamic user-generated content facilitates users to create and share content and in consequence travellers are more empowered. This technological breakthrough has transformed customers into participative agents. The Travel & Tourism industry has been seriously challenged by Web 2.0 where travel customers are browsing websites for travel planning and hotel booking. Such travel agency websites provide information and booking facilities and travel customers also share their experiences, pictures and advice known as User-Generated Content (UGC). The same trend is approaching Pakistan having an immense potential for online travel companies. Travel & Tourism industry of Pakistan is experiencing a thriving growth since the terror attacks have reduced exponentially hence qualify for a scholarly attention. This study explores the effects of website quality of travel agencies through E-SERQUAL on the attitude of Pakistani travel customers towards UGC and hotel booking. It is a survey-based quantitative study. The data is collected through questionnaires from university 339 students and Structural Equation Modelling (SEM) is used to provide insights into Pakistani customers' attitude and behavior towards booking intentions. It is established that unlike other countries, Pakistani travellers are least concerned about website safety and security whereas website functionality, information content and quality are leading factors affecting attitude towards UGC followed by website appearance and presentation. It is concluded that website service quality plays a major role in adoption of UGC that directly affects the hotel booking intentions of travel customers.

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The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels

Cited by 69 publications

References 66 publications

The Effect of B2B SERVQUAL on PMC Performance: The Mediating Role of Top Management Support in UAE Executive Council

The Effect of B2B SERVQUAL on PMC Performance: The Mediating Role of Top Management Support in UAE Executive Council

Driving Strategic Leadership towards Tourism Sustainability in Abu Dhabi

Traveller’s Empowerment: Travelling website service quality, attitude towards UGC and booking intentions of travellers

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