The Ins and Outs of HCI for Development

Dell, Nicola; Kumar, Neha

doi:10.1145/2858036.2858081

Cited by 151 publications

(68 citation statements)

References 53 publications

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“…Designing feedback mechanisms and visualizations for lowliterate ASHAs who do not have high levels of education or experience with technology required a large amount of patience, iteration, and in situ participatory design. Our experiences echo those described in a recent review of the HCI4D literature by Dell and Kumar [8], which points out, "Just because the physical infrastructure has improved doesn't mean the human infrastructure has improved." In our case, the technological infrastructure in India has improved to make it feasible to deploy two-way mobile communication systems in which ASHAs collect and submit data to the system, and the system in turn provides feedback to ASHAs.…”

Section: Discussionsupporting

confidence: 82%

“…Our research contributes to a growing body of literature in HCI4D and ICTD that seeks to understand how computing technologies can be used to aid underserved populations around the world [7,8,30]. Focusing specifically on CHW programs, early work by DeRenzi et al [11] showed that decision-support systems running on mobile PDA devices could help CHWs adhere to established medical protocols, while Florez at al.…”

Section: Background and Related Workmentioning

confidence: 99%

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Supporting Community Health Workers in India through Voice- and Web-Based Feedback

DeRenzi

Dell

Wacksman

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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Our research aims to support community health workers (CHWs) in low-resource settings by providing them with personalized information regarding their work. This information is delivered through a combination of voice-and webbased feedback that is derived from data already collected by CHWs. We describe the in situ participatory design approach used to create usable and appropriate feedback for low-literate CHWs and present usage data from a 12-month study with 71 CHWs in India. We show how the system supported and motivated CHWs, and how they used both the web-and voice-based systems, and each of the visualizations, for different reasons. We also show that the comparative feedback provided by the system introduced elements of competition that discouraged some CHWs while motivating others. Taken together, our findings suggest that providing personalized voice-and web-based feedback could be an effective way to support and motivate CHWs in low-resource settings.

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Section: Discussionsupporting

confidence: 82%

Section: Background and Related Workmentioning

confidence: 99%

Supporting Community Health Workers in India through Voice- and Web-Based Feedback

DeRenzi

Dell

Wacksman

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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“…Our methods to identify prior literature for analysis were similar to those used by other scholars for conducting systematic reviews [58,61,130]. We surveyed HCI4D literature for the past ten years to identify papers that report on security or privacy behavior of people in resource-constrained settings.…”

Section: Methodsmentioning

confidence: 99%

“…We defined domain as the primary area in which a paper describes or solves a problem. We sourced the list of domains from prior HCI4D meta-analysis work [58,73]. We carefully reviewed each paper to fill the rubric.…”

Section: Proceedingsmentioning

confidence: 99%

“…In this paper, we present the results of a systematic review of HCI4D and Security & Privacy literature conducted to identify factors that shape people's security and privacy preferences in developing regions. Although prior systematic reviews of HCI4D literature [58,73,114] have identified overall trends in the field and provided broad future directions, the analysis of prevalent security and privacy threats, perceptions, considerations, preferences, and solutions have been largely missing from these works. Our work contributes to the growing scholarship of HCI4D meta-analyses by perusing security and privacy lens to examine prior research in HCI4D contexts.…”

Section: Introductionmentioning

confidence: 99%

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Examining Security and Privacy Research in Developing Regions

Vashistha

Anderson

Mare

2018

Proceedings of the 1st ACM SIGCAS Conference on Computing and Sustainable Societies

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Prior research suggests that security and privacy needs of users in developing regions are different than those in developed regions. To better understand the underlying differentiating factors, we conducted a systematic review of Human-Computer Interaction for Development and Security & Privacy publications in 15 proceedings, such as CHI, SOUPS, ICTD, and DEV, from the past ten years. Through an in-depth analysis of 114 publications that discuss security and privacy needs of people in developing regions, we identified five key factors-culture, knowledge gaps, unintended technology use, context, and usability and cost considerations-that shape security and privacy preferences of people in developing regions. We discuss how these factors influence their security and privacy considerations using case studies on phone sharing and surveillance. We then present a set of design recommendations and research directions for addressing security and privacy needs of people in resource-constrained settings. CCS CONCEPTS• Security and privacy → Human and societal aspects of security and privacy;

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Human-Computer Interaction for Development (HCI4D): The Southern African Landscape

Biljon

Renaud

2019

IFIP Advances in Information and Communication Technology

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In this study, research collaboration in the context of South African Information and Communication for Development (ICT4D) researchers was investigated using a mixed methods approach. South Africa, a country with stark development challenges and on the other hand a well-established ICT infrastructure, provides an appropriate context for ICT4D research. Firstly, a quantitative analysis of South African research collaboration between 2003 and 2016 was conducted to determine the existing research collaboration patterns of South African ICT4D researchers. This is based on the publications in three top ICT4D journals namely the Electronic Journal of Information Systems in Developing Countries (EJISDC), Information Technologies & International Development (ITID), and Information Technology for Development (ITD). The results show that most co-authored papers were intra-institutional collaborations, with limited inter-institutional collaboration between South African authors or between South African and other African authors. Secondly, interviews were conducted with South African researchers who emerged as inter-and intra-institutional collaborators to gain insight into the technology, drivers and barriers affecting South African research collaboration. We report our findings and discuss the implications for employing research collaboration as a mechanism for addressing inequality and supporting inclusion.

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The Ins and Outs of HCI for Development

Cited by 151 publications

References 53 publications

Supporting Community Health Workers in India through Voice- and Web-Based Feedback

Supporting Community Health Workers in India through Voice- and Web-Based Feedback

Examining Security and Privacy Research in Developing Regions

Human-Computer Interaction for Development (HCI4D): The Southern African Landscape

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