The insufficiency of the Malaysian contact tracing app from the perspective of Chinese tourists: preparing for international tourism in the post-COVID-19 world

Jiang, Xiaocong; Mohamed, Ahmad Edwin

doi:10.1016/j.heliyon.2022.e12154

Cited by 7 publications

(5 citation statements)

References 75 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…An illustrative remark is "Through detailed research into the Chinese market, we've discovered that personalizing tourism products and marketing strategies significantly enhances Chinese tourists' satisfaction and willingness to participate". This insight is supported by the works of [34,36,82], which emphasize the importance of developing targeted tourism product innovations and digital marketing strategies for Chinese tourists. Utilizing emerging technologies and social platforms can not only more effectively attract Chinese tourists but also meet their desires for novel experiences and personalized services.…”

Section: Basic Theoretical Discussionmentioning

confidence: 89%

“…[76] emphasize that an effective approach for conducting thematic analysis involves integrating the literature review and results validation stages. As shown in Table 5, we compared the outcomes of our thematic analysis with the findings from five prior studies [16,19,64,79,82] concerning Malaysia's visit intentions. According to [78], the findings of a thematic analysis should correspond with existing research.…”

Section: Resultsmentioning

confidence: 99%

“…Specifically, these studies underscore the importance of providing Chinese-language support for Chinese tourists in Malaysia, particularly in facilitating cultural understanding and engagement. [1,79,82]. However, previous studies have not deeply explored the specific impact of language barriers on tourists' visit intentions.…”

Section: Basic Theoretical Discussionmentioning

confidence: 99%

“…This supports ref. [82] finding that healthcare and sanitary conditions are crucial for the satisfaction of Chinese tourists in Malaysia.…”

Section: Basic Theoretical Discussionmentioning

confidence: 99%

See 3 more Smart Citations

Unveiling the Drivers of Chinese Tourists’ Visit Intentions Regarding Malaysia

Jiang,

Mohamed,

Affifudin

2024

Sustainability

Self Cite

View full text Add to dashboard Cite

In 2023, the number of Chinese tourists visiting Malaysia had not yet returned to pre-pandemic levels, unlike those from some regions where tourism numbers have normalized. The lack of established research methodologies complicates the determination of whether negative news reports contribute to reduced visit intentions among these tourists. Through semi-structured interviews with a total of 69 individuals, including tourists who have visited, those who planned to visit but canceled, and local industry professionals, and using thematic analysis, this study identified ten primary factors diminishing Chinese tourists’ visit intentions regarding Malaysia. Notably, the findings suggest that the main reasons are not primarily associated with negative media coverage. The research indicates that improvements in multilingual services, targeted marketing strategies, effective use of Chinese social media platforms, promotion of local culture, addressing inaccuracies in religious and cultural guidance, and reducing regional disparities in infrastructure could enhance the visit intentions of Chinese tourists regarding Malaysia. This study not only offers a comprehensive framework for understanding the factors influencing visitation intentions but also provides an effective methodology for assessing the impact of unforeseen events on tourist behavior. It further proposes practical strategies to enhance the recovery of tourist arrivals.

show abstract

Section: Basic Theoretical Discussionmentioning

confidence: 89%

Section: Resultsmentioning

confidence: 99%

Section: Basic Theoretical Discussionmentioning

confidence: 99%

“…This supports ref. [82] finding that healthcare and sanitary conditions are crucial for the satisfaction of Chinese tourists in Malaysia.…”

Section: Basic Theoretical Discussionmentioning

confidence: 99%

See 2 more Smart Citations

Unveiling the Drivers of Chinese Tourists’ Visit Intentions Regarding Malaysia

Jiang,

Mohamed,

Affifudin

2024

Sustainability

Self Cite

View full text Add to dashboard Cite

show abstract

“…Based on the latest statistics published by Ministry of Health and Department of Statistics Malaysia, there are a total of 4,600,736 cases with 35819 deaths reported in Malaysia as of June 2022 [1]. a quick response (QR) code prior to entering a premise, and the system will record their previously visited locations in the past [4].…”

Section: Introductionmentioning

confidence: 99%

A Microcontroller-based RFID Record Tracker for COVID-19 Pandemic

et al. 2023

View full text Add to dashboard Cite

Covid-19, also known as coronavirus disease 2019, is a highly contagious disease primarily transmitted through respiratory droplets. To mitigate the spread of the virus, the Malaysia government have implemented measures such as MySejahtera app for contact tracking purposes. The ‘Check-in’ feature is the core element in MySejahtera app where users will scan a QR code prior to entering a premise. However, it has some drawbacks in which a phone with internet connectivity and working camera are needed to scan the QR code. To overcome the limitations and ease the burden on the public, this paper proposes a RFID record tracker based on Atmel ATmega328P and NodeMCU ESP-12E technology as a complementary function to the ‘Check-in’ feature offered by MySejahtera. It has a RFID reader and built-in temperature sensor. It is ideally visualized to be sharing the same database with MySejahtera. This solution can be connected to the WiFi of the premise, thus the public just have to bring their Malaysian IC or relative RFID tag along with them. Once scanned, the system will crosscheck with the connected database to check their vaccination status and determine whether to grant access for them to enter the premise. At the same time, their record will be logged into associated database of the premise as well. All in all, this solution is designed in hopes to reduce the burden on public while easing the process of contact tracing.

show abstract