The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis

Abstract

Since its inception in 1987, the ISO 9000 standards series has received remarkable appreciation as a quality management system as well as a prolific field of research. The substantial amount of ISO standards scholarly research has contributed over the years to accumulation of sound scientific knowledge. This article aims to develop a better view of ISO 9000 standards, as a field of research, by investigating the intellectual structures of summative knowledge, underlying dynamics, temporal progression, current development, and future evolution of research dimension. The Elsevier Scopus Bibliometric database searched for journal articles largely focused on ISO 9000 series, published during 1987-2015 period. The synchronized use of Bibliographic Coupling Technique and Factor Analysis yields eight prominent research streams. The study suggests that within the domain of ISO 9000 standards, some issues have been more frequently researched, such as organizational motives behind seeking ISO 9000 certification, perceived operational, marketing, business outcomes, and cultural transformation essential for successful adaption of ISO 9000 standards. Secondly, research is still inconclusive about some other well-researched issues: comprehended performance outcomes, challenges in acquiring, registering, and maintaining certification, lessons learned, and effectiveness of certification, internal and external challenges, and the trade-off between cost and benefits.

Review of scientific research in ISO 9001 and ISO 14001: a bibliometric analysis

“…De forma convencional, algunos investigadores han llevado a cabo revisiones sistemáticas de la literatura o estudios con un enfoque cuantitativo de metaanálisis (Hussain et al 2018). Por ejemplo, Heras-Saizarbitoria y Boiral (2013) realizaron un metaanálisis de artículos de investigación publicados entre 1995 y 2012 en el campo de las normas ISO 9001 e ISO 14001, contemplando estudios teóricos y empíricos.…”

“…Destacar tres estudios recientes, pero con un enfoque y alcance diferente al del presente trabajo. Hussain et al (2018) desarrollaron un análisis bibliométrico centrándose en las publicaciones de la norma ISO 9001 hasta el año 2015. Por su parte, Sfreddo et al (2019) limitaron el estudio a las publicaciones que relacionan la norma ISO 9001 con la gestión por procesos.…”

The Added Value of the Iso 9001:2015 International Standard From an Auditors’ Perspective: A Cb-Sem Based Evaluation

“…The certification body should demonstrate that it has competent management and staff and that it is impartial and free from conflicts of interest, namely by being accredited by an accreditation body, fulfilling the applicable accreditation requirements, and generating confidence to its stakeholders . Although ISO 9001 certification is voluntary, the decision to seek ISO 9001 certification reflects organizational commitment to adopt a QMS for better performance and efficiency (Hussain et al, 2018). The first edition of the family of the ISO 9000 QMS standards was published in 1987 and emphasized standardizing the activities of organizations through procedures.…”

“…Although QMS certification is not compulsory, ISO 9001 certification has a significant role in international business and is a highly visible proxy for QMS adoption and intensity . Research addressing ISO 9001 benefits and effects on organizational performance (Tarí et al, 2012;Sfreddo et al, 2019;Astrini, 2018) and bibliometric studies on the intellectual structure of research in ISO 9000 (Saraiva et al, 2019;Hussain at al., 2018), sustain the view that multidisciplinary fields, such as engineering, management sciences, social sciences, and behavioural sciences, contribute to the extensive existing ISO 9001 research field. ISO 9000 is a relevant research field in the topic of Quality Management with increasingly cumulative scientific knowledge (Hussain et al, 2018).…”

“…Studies addressed several factors regarding ISO 9000. Some of the most relevant themes are certification and organizational competitiveness, main motives behind seeking ISO certification, ISO 9000 certification as a roadmap for quality management, critical success factor and their measurement scales, lesson learned from ISO 9000 certified organizations, impact of ISO 9000 certification on organizational performance, challenges and perspectives of revised ISO 9000 standards and finally global diffusion of ISO 9000 standards (Hussain at al., 2018). The recent research trend has been more vigorous, as ISO 9000 standards series have been periodically revised to ensure they remain updated and adjusted to the existing business environment and the relevant stakeholders' needs, resulting in the ISO 9001:2015 edition.…”