The intention to use mobile banking: Further evidence from Saudi Arabia

Al‐Jabri, Ibrahim M.

doi:10.4102/sajbm.v46i1.80

Cited by 40 publications

(24 citation statements)

References 38 publications

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“…Mobile banking is further described as a contributor towards financial inclusion for such countries with a tele-density of 70% [24]. The provision of mobile banking is increasing but awareness of the service by banking consumers and the convenience that it entails requires more effort on the part of banking services providers [25].…”

Section: Mobile Commerce and Bankingmentioning

confidence: 99%

Enablers and Barriers for Mobile Commerce and Banking Services Among the Elderly in Developing Countries: A Systematic Review

Msweli

Mawela

2020

Lecture Notes in Computer Science

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The rollout of mobile banking has taken over the traditional banking space in both developed and developing countries. Banking institutions are continuously seeking innovative digital solutions to stay ahead of competitors and be the first preference to consumers. Scholars have also shown some interest in investigating mobile commerce and banking implementation and adoption. However, research studies focusing on the elderly and mobile banking are scant. This paper seeks to understand the current state of knowledge regarding the enablers and barriers of mobile banking and commerce among the elderly by providing a systematic review of the existing literature on the phenomenon.The literature review showed that there is minimal research to date that has been conducted on this topic of interest. Consequently, issues of investigating enablers and barriers of mobile banking among the elderly have been fairly neglected. The main barriers noted in the literature include: security concerns, trust and privacy, a lack of personalization and limited technical knowledge of the elderly. Significant enablers that may be considered are: perceived ease of use of mobile banking applications, perceived value, convenience and consumer attitudes. Future directions for research and practice on mobile banking for the elderly are suggested.

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Section: Mobile Commerce and Bankingmentioning

confidence: 99%

Enablers and Barriers for Mobile Commerce and Banking Services Among the Elderly in Developing Countries: A Systematic Review

Msweli

Mawela

2020

Lecture Notes in Computer Science

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“…Trust is the user's relative confidence in the mobile service [46]. It is the willingness by mobile money users to be vulnerable based on mobile money services providers' future behavior [47].…”

Section: Meaning Of Trust In Mobile Moneymentioning

confidence: 99%

“…Perceived risk is defined as a belief that unexpected events may occur [53]. It is the possibility that the mobile money user might incur financial losses or lose personal information as a result of using mobile transactions [46]. It measures beliefs of uncertainty about possible negative consequences [54].…”

Section: Perceived Risk In Mobile Moneymentioning

confidence: 99%

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Examining Trust and Risk in Mobile Money Acceptance in Uganda

Baganzi

Lau

2017

Sustainability

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Mobile money adoption can contribute to achieving Sustainable Development Goals in Uganda but the factors affecting its sustainable adoption remain largely unknown. This paper explores the extent to which mobile money users' trust and risk perceptions affect mobile money services adoption of in Uganda. A survey was conducted with 438 mobile money users from Uganda and data was analyzed using Partial Least Squares (PLS) Structural Equation Modelling (SEM). From the results, we obtained new empirical evidence for applying trust and risk perceptions for analyzing mobile money acceptance. We found that mobile money users rely on the structural soundness of mobile money services providers and their ability to provide mobile money services with low perceived risk. Performance expectancy, perceived risk and structural assurance significantly influenced behavioral intention to adopt mobile money. Trust belief did not significantly influence behavioral intention. These results help us to understand and promote mobile banking services in underdeveloped countries, which is of practical and scientific interests. We finally provide practical implications for mobile money services providers, commercial banks and central banks in Africa.

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“…[20]. On the other hand, a recent study by [21] investigated the adoption of mobile technology in the Saudi private sector, particularly the banking industry, and provided solid evidence for the maturity of Mbusiness practices. Other researchers reviewed different aspects of E-service adoption in the Saudi private and public sectors, such as E-shopping [22], E-government [23][24][25] and online retailing [26].…”

Section: Empirical Studymentioning

confidence: 99%

Comparing the Usability of M-Business and M-Government Software in Saudi Arabia

Alotaibi¹

2016

ijacsa

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Abstract-This study presents a usability assessment of mobile presence in the Kingdom of Saudi Arabia (KSA), with a particular focus on the variance between M-business and Mgovernment presence. In fact, a general hypothesis was developed that M-business software is more usable than M-government software, with eleven sub-hypotheses derived from Nielsen's heuristics method. To examine the hypotheses, a true representative sample of thirty-six (n=36) mobile software applications in Saudi Arabia were identified from prior research, representing two main categories: M-business and Mgovernment. Within each category, eighteen (n=18) mobile software applications were carefully chosen for further evaluation, representing a wide variety of sectors. A questionnaire was devised based on Nielsen's heuristics method; this was tailored to fit the context at hand (mobile computing) to establish a usability checklist (consisting of eleven constructs). A group of thirty-six (n=36) participants were recruited to complete the usability assessment of examining each software application against the usability checklist, by rating each item using a Likert scale. The results herein reveal that mobile interactions in KSA were, in general, of an acceptable design quality with respect to usability aspects. The average percentage score for all heuristics met by the evaluated mobile software applications was 68.6%, this reflected how well the usability practices in mobile presence were implemented. The scores for all usability components exceeded 60%, with five components being below the average score (of 68.6%) and six components being above it. The variance between M-business and M-government software usability was significant, particularly in favor of M-business. In fact, the general hypothesis was accepted as well as seven other subhypotheses, as only four sub-hypotheses were rejected.

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The intention to use mobile banking: Further evidence from Saudi Arabia

Cited by 40 publications

References 38 publications

Enablers and Barriers for Mobile Commerce and Banking Services Among the Elderly in Developing Countries: A Systematic Review

Enablers and Barriers for Mobile Commerce and Banking Services Among the Elderly in Developing Countries: A Systematic Review

Examining Trust and Risk in Mobile Money Acceptance in Uganda

Comparing the Usability of M-Business and M-Government Software in Saudi Arabia

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