“…Older adults and their unpaid caregivers are required to navigate within and between various types of services to sustain their health, yet they often experience challenges in doing so (Coleman, Parry, Chalmers, & Min, 2006). It is often during transitions between types of health services that key issues can arise including poor communication; inappropriate placement in long-term care facilities; care that is delayed, unnecessary, not evidence based, potentially unsafe, fragmented and poorly coordinated; mental health issues; transportation issues; and additional burden placed on unpaid caregivers (Cummings et al, 2012;Reid et al, 2013;Robison, Shugrue, Porter, Fortinsky, & Curry, 2012;Schoen et al, 2011;Treiger & Lattimer, 2011;Walker, Johns, & Halliday, 2015;Wanklyn, 1996). These obstacles undermine the benefits of Canada's health system, reduce the likelihood for older adults to access appropriate services when necessary, and can ultimately lead to increased burden of care and health-care costs (Park, Branch, Bulat, Vyas, & Roever, 2013;Watkins, Hall, & Kring, 2012).…”