The interface between electronic banking and accounting modules

Abstract

Purpose There is a substantial lack of the need for adopting interface between accounting systems of companies and banks in Vietnam. The purpose of this paper is to bring out the benefits and lacunas in the adoption of interface for companies as well identify the factors that possibly could be crucial in making the interface adoption a success or failure. Design/methodology/approach The study is set in the context of case analysis and has adopted a mixed method approach. In this study, a contrast between successful adopters of interface and non-adopters of interface is discussed to identify the motivating factors for interface as well as the factors which form the barriers for non-adopters. Findings By conducting a case study-based analysis for intensive data comparison of two companies as interface adopters and two as non-adopters in Vietnam, it is found that the success of the interface adoption is influenced by inter-related factors such as the manager characteristics, industrial environment, company characteristic and innovation characteristics. Particularly, the effectiveness of the interface can be well demonstrated by cost saving, manpower reduction, data consistency, accuracy, and speed of the process. Research limitations/implications The impact on the banker is not analyzed. Furthermore, this research only focuses on the effects of interface on the electronic banking system and accounting modules in the form of electronic payment, while in reality, banks provide a variety of services which can also be explored by other researchers. Originality/value This is one of the first studies in the context of Vietnam. This study is highly relevant in the current context, given the significant growth in the number of industries and export markets in Vietnam.

The Impact of Trust On E-Marketing And Customer Satisfaction In The Commercial Banks Of A Developing Country

“…Despite their efficiency, commercial banks in certain cases face the question of consumer satisfaction; insufficient customer care staff, jammed telephone lines and minimum banking hours (Gopalaswamy & Nguyen, 2018). This is particularly true in Libya, a developing nation where the banking community has a lack of structure (Ramadan & Aita, 2018) .Thus, Libyan financial firms are required to invest more money and perform research on direct banking facilities in order to achieve consumer loyalty (Petzer, van Vuuren, van Tonder, & De Beer, 2018).…”

“…In order to promote the interchange of information, goods and services that achieve the purposes of all stakeholders, electronic marketing is the process of creating and sustaining consumer relations through online practices (Pedro et al, 2020). It is also defined as: utilizing the Internet, different networking networks and multimedia possibilities to accomplish marketing targets with the corresponding new benefits and possibilities (Gopalaswamy & Nguyen, 2018). E-banking seeks to provide the consumer directly with the automated distribution of conventional and modern banking services through integrated electronic networks (Sandoval, Canada, Sánchez-Torres, & Alzate, 2018).…”

Determinants of the Digitalization of Accounting in an Emerging Market: The Roles of Organizational Support and Job Relevance

“…Based on the review of the prior literature in e-accounting, there is limited research available on intentions to adopt e-accounting in general, and the acceptance of e-accounting by accounting managers in particular [22]. Similarly, firms from developing countries are already far ahead in the adoption and use of e-accounting procedures and systems.…”

E-Marketing and Its Effect on Customer Satisfaction in the Commercial Banks – Libya

“…In this regard, this study focused on the role of electronic marketing of all kinds of banking services in Libyan commercial banks and the extent to which they achieved customer satisfaction, mainly to maintain the reputation of the bank, to win the trust of the customers on one hand and to keep abreast of the developments on the other. There is a paucity of research regarding customer satisfaction through electronic marketing in Libya, in spite of its importance to both the customer and the satisfaction of the service provided by the institution, and also the importance of the institution as increasing the trust of the client works to increased customer satisfaction and therefore repeated dealing, which affects the profitability of the organization (Gopalaswamy & Nguyen, 2018). Previous literature has reported the slow pace of technological developments (Endara, Ali, & Ab Yajid, 2019), which led to low customer satisfaction and the lack of awareness of some banks about the importance of the use of electronic trading system (Bhat, Darzi, & Parrey, 2018).…”