“…Many countries have rolled out digital skills training in public places such as schools, tele-centers libraries, and community centers but this has not been as successful as hoped in tackling digital exclusion. Other research suggests that the everyday social support people have access to when using the Internet is important for being digitally included (Bakardjieva, 2005;Courtois & Verdegem, in press;DiMaggio, Hargittai, Celeste, & Shafer, 2004;Reisdorf, 2011;Van Deursen, Courtois, & Van Dijk, 2014). However, these studies did not set out to look at this support and the effect of networks on people's engagement with the Internet and thus did not have a good set of measures for operationalizing this type of support.…”