2022
DOI: 10.1371/journal.pone.0272926
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The interplay between eWOM information and purchase intention on social media: Through the lens of IAM and TAM theory

Abstract: The maturity and growth of social media have empowered online customers to generate electronic word of mouth (eWOM), on various online websites and platforms, which may influence an individual’s decision-making process. This paper explores eWOM information’s impact on social media users’ purchase intention by applying the information adoption model (IAM) and the technology acceptance model (TAM). PLS-SEM (SmartPLS V.3.3) has been utilized to test the hypotheses using data of 432 respondents. The research findi… Show more

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Cited by 37 publications
(35 citation statements)
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References 104 publications
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“…Keuntungan komunikasi melalui E WoM salah satunya adalah dapat menarik banyak pelanggan dengan biaya yang rendah tetapi memiliki efektivitas tinggi "The advantage of E-WoM is that it attracts many customers with the least cost and high effectiveness (Sheu & Chu, 2017). Rahaman (2022) mengemukakan bahwa The maturity and growth of social media have also empowered online customers to generate electronic word of mouth, known as "eWOM," on various online websites and platforms, utilizing product/ service reviews, blogs, recommendations, and so on.…”
Section: E-wom (Electronic Word Of Mouth)mentioning
confidence: 99%
“…Keuntungan komunikasi melalui E WoM salah satunya adalah dapat menarik banyak pelanggan dengan biaya yang rendah tetapi memiliki efektivitas tinggi "The advantage of E-WoM is that it attracts many customers with the least cost and high effectiveness (Sheu & Chu, 2017). Rahaman (2022) mengemukakan bahwa The maturity and growth of social media have also empowered online customers to generate electronic word of mouth, known as "eWOM," on various online websites and platforms, utilizing product/ service reviews, blogs, recommendations, and so on.…”
Section: E-wom (Electronic Word Of Mouth)mentioning
confidence: 99%
“…However, commitment is an essential fact of employee satisfaction in the organization which creates inspiration among the workers. Also, environmental commitment leads to performing work willingly for the benefit of easy access in the emerging marketplace (Davis et al, 2020;Rahaman et al, 2022a;Rahman et al, 2021a;Shahriar 2021b;Ahmed et al, 2022;Al-Quraan et al, 2022;Faisal-E-Alam et al, 2022;Khan et al, 2022a;Bhuiyan et al, 2022;;Shayery et al, 2022).…”
Section: Literature Review Environmental Commitmentmentioning
confidence: 99%
“…Besides, the companies can expand their reputation through providing valuable services including financial soundness quality product and services, super management services etc. which has the positive relationship with organizational performance (Rahaman et al, 2022a). Therefore, the stakeholders basically carry out their business based on the reputation of corporate social responsibility of that company which helps to sustain them in the competitive marketplace (Saeidi & Saaeidi, (2015).…”
Section: Corporate Reputationsmentioning
confidence: 99%