The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies

How wikis can be used to manage knowledge in SMEs

“…In this case, the wiki was initially introduced as a system to manage the personal knowledge of an employee, but through ‘word of mouth’ it later became a system for the whole company. As pinpointed in Prilla and Ritterskamp (2010), once people understand that collaborative work results in their own and others' benefit , there is a fair chance that these mechanisms will be adopted and used on a broader basis. As a second step, the database content has been transferred to the wiki so that it has become a centralized solution for the whole organization.…”

“…Wiki systems overlap the domains of CSCW and Web 2.0 tools. They focus on certain goals and have a strong emphasis on communication and coordination (as a typical CSCW system), but provide a rich user experience and playfulness in their application (as a Web 2.0 tool) (Prilla and Ritterskamp, 2010).…”

Mix4Crowds - Toward a framework to design crowd collaboration with science

“…Promotion efforts must consider all the factors that influence the approximation between people and products [20], which increasingly involves communication and interaction. The ease with which organizations can now approach the crowds, thanks to the social and collaboration features provided by Web 2.0 applications [29], hence the importance given by Pant [18] to dissemination and persuasion as marketing resources at reach of organizations, including the Citizen Science projects.…”

“…For Wiggins and Crowston [1], the more virtualized a Citizen Science project is, the greater tends to be its dependence on Web 2.0 technologies such as forums, blogs, microblogs, folksomias and other social media as a way to compensate for the physical distance from its collaborators. Prilla and Ritterskamp [29] describe Web 2.0 as "architecture of participation" as it adds simplicity of use, immediate feedback and the possibility of assessing the contribution of each user. Social software also allow users to create their identity, interact, share, build relationships, form groups, social networks and build a reputation [32], [33], all features that, when properly used, can markedly help designing virtual environments and systems that have its own atmosphere, are attractive, and provide opportunities for new forms of participation and contribution.…”