“…In reality, it is a common practice for organizations to use one or more of the following (technical) systems and concepts to support their KM efforts (Binney, 2001;Wenger, 2001;Mazilescu, 2009b): Knowledge Maps, Taxonomies, Enterprise search engine, e-collaboration tools, Information repositories, Expert Systems, Data Mining / Knowledge Discovery systems, Case-based Reasoning / Question-Answering tools (for Helpdesk and/or Contact Centers), E-Learning and/or Learning Management Systems (LMS), Enterprise Information Portal, Intellectual Capital (IC) measurement tools. Expert systems are examples of relevant knowledge-based methodologies (as Knowledge Capture Systems) that have much to contribute to KMSs, because they manipulate knowledge in order to implement various tasks (Tsui, 2002;Wang & Lin, 2007;Schwartz, 2006;Omar, 2008).…”