“…Dissatisfaction has been expressed by young users in relation to the inability to find, or access, desired information (Fidel et al, 1999; Bilal, 2000; Dobson, 2000; Large & Beheshti, 2000; Walker & Moen, 2000), the slow speed of information retrieval (NCET, 1996; Kafai & Bates, 1997; Fidel et al, 1999; Hirsh, 1999; Bilal, 2000; Large & Beheshti, 2000), technical problems, including hardware crashes and connection breakdowns (Moyer & Sambucci, 1998, Hirsh, 1999), the unsorted nature of the information that is provided (Large & Beheshti, 2000) and the fact that the desired material could be found more easily in book form (Wallace & Kupperman, 1997; Moyer & Sambucci, 1998). Indeed, in several studies, many young users have realized the need to consult books, as well as the Web, to meet their information needs (Large & Beheshti, 2000; Lorenzen, 2001). Research by Cooper (2002), in which youngsters could use books and CD‐ROM resources, proved inconclusive in determining which of the two youngsters preferred to use.…”