The Language of Struggle and Radical Activism as an Inclusive City Tool Among the Neglected Urban Poor of South Africa

Popoola, Ayobami Abayomi; Blamah, Nunyi Vachaku; Mosima, Choene; Nkosi, Mjabuliseni; Medayese, Samuel; Chipungu, Lovemore; Magidimisha-Chipungu, Hangwelani Hope

doi:10.1007/978-3-030-81511-0_19

Cited by 6 publications

(2 citation statements)

References 46 publications

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“…ICT can empower the poor, make state institutions work better for the poor, and break down social barriers [58]. Akinsola et al [59] further highlight how the poor can feel empowered by ICTs as ICTs enable better communication, access to information and interaction of citizens with government agencies and other stakeholders, which also leads to greater accountability of government. The poor are thus empowered through their engagement and consultation because they feel that they are receiving a service and not just a nuisance.…”

Section: Social Sciencesmentioning

confidence: 99%

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A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19

Joseph

Williams

2022

Eureka: SH

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South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the Covid-19 Pandemic, bombarding itself into every state, home and workplace and concerns over municipal service delivery has amplified. Much like Covid-19, the fourth industrial revolution too erupted into every facet of public and private life but more optimistically, so as it promises to fast track economic development, ease mundane daily tasks and improve services and systems. This article explores municipal service delivery in South Africa and its intersection with emerging technologies, further providing prospects for future application. The article relies on a qualitative approach, reviewing primary and secondary literature, such as statistics, reports and journal articles to explore how advanced and emerging technologies have been applied at a local level to improve municipal service delivery, further attempting to understand future prospects. From the findings of the study, it is evident, that protest action against municipal service delivery has escalated in the last few years, signifying possible worsening service delivery and little adaptation of new methods and technologies. However, there have been some attempts to improve service delivery, utilising emerging technologies, but much more can be done as illustrated in other states, at a local and national level

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Section: Social Sciencesmentioning

confidence: 99%

“…The lack of access to basic services has led to social discontent in the communities who have expressed their discontent through vandalism, burning tyres and destruction of buildings. In addition, there have also been cases of them attacking local councilors and even protesting in front of the councilors' houses [59].…”

Section: Social Sciencesmentioning

confidence: 99%