2018
DOI: 10.4102/jtscm.v12i0.398
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The last-mile logistical challenges of an omnichannel grocery retailer: A South African perspective

Abstract: Background: The intense competition between grocery retailers to access new revenue streams has seen brick-and-mortar retailers broadening their services to offer consumers the option of ordering their groceries over the Internet. This is implemented through the implementation of different platforms such as their computer or mobile application − known as omnichannel retailing. Omnichannel grocery retailers are facing several challenges with the last mile of their online supply chain, especially with relation t… Show more

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Cited by 26 publications
(31 citation statements)
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“…Supply chain structures refer to articles focused on designing structures for last mile logistics, which includes five sub-themes. Logistics and supply chain design focuses on the design of various supply chain aspects, such as fulfillment [12], distribution [127], hub and spoke systems [124], last mile logistics models [3], and logistics challenges related to the distribution system [130]. Urban freight terminals include urban distribution centers [138], urban consolidation centers [135], mobile depots [132], and loading bays [136].…”
Section: Themes In Last Mile Logisticsmentioning
confidence: 99%
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“…Supply chain structures refer to articles focused on designing structures for last mile logistics, which includes five sub-themes. Logistics and supply chain design focuses on the design of various supply chain aspects, such as fulfillment [12], distribution [127], hub and spoke systems [124], last mile logistics models [3], and logistics challenges related to the distribution system [130]. Urban freight terminals include urban distribution centers [138], urban consolidation centers [135], mobile depots [132], and loading bays [136].…”
Section: Themes In Last Mile Logisticsmentioning
confidence: 99%
“…Logistics and supply chain design Design of last mile logistics models [3,8]; logistical challenges [130]; strategies [126]; distribution systems [122,123]; and postal operations [129] 7…”
Section: Supply Chain Structures 12mentioning
confidence: 99%
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“…Aunque se han realizado numerosos estudios para intentar proporcionar ciertas recomendaciones que sirvan de guía ello (Kembro et al, 2018;Weber, A. & Badenhorst-Weiss, 2018;Buldeo Rai et al, 2019), en sólo uno de ellos se incluye el punto de vista del consumidor (Nguyen et al, 2019).…”
Section: Introductionunclassified
“…Although a significant number of studies have tried to provide some guidance (Kembro et al, 2018;Weber, A. & Badenhorst-Weiss, 2018;Buldeo Rai et al, 2019), a very little research has considered consumer's point of view in their guidance (Nguyen et al, 2019).…”
mentioning
confidence: 99%