The Level of Accessibility of e-Feedback System Technology among Citizens of Temeke Municipal Council in Dar es Salaam, Tanzania

Abstract

The study sought to investigate effectiveness of e-feedback system among citizens of Temeke Municipal Council in Dar es Salaam, Tanzania. The specific objectives of the study were to evaluate level of accessibility of e-feedback system technology among citizens of Temeke Municipal Council, to assess the level of digital skills and its influence on e-feedback system usage among citizens of Temeke Municipal and to assess the level of motivation and its influence on the usage of e-feedback system among citizens of Temeke Municipal. The study was guided by decomposed theory of planned behaviour while conceptual framework was developed to indicate the relationship between independent variables and dependent variable. The study used explanatory research design while simple random sampling technique was used to select members of sample size who were 133 respondents from the target population of 199 people. Data were collected through questionnaire while data were analyzed using descriptive and multiple regression analysis with the aid of SPSS. The study found that there is low level accessibility of e-feedback system technology among citizens of Temeke Municipal Council since most of the citizens are not aware of the existence of the system while level of digital skills on e-feedback system among citizens of Temeke Municipality is low. The study concluded that to a large extent there is low usage of e-feedback system due to the low-level awareness of the existence of the system. It is recommended that the management of the organisation should conduct widespread public awareness campaigns to inform citizens about the existence and benefits of the e-feedback system at large.