The Level of Satisfaction and Its Determinants with the New Application - Based Appointment System (Mawid) among Al Iskan Primary Healthcare Center Beneficiaries in Makkah, Saudi Arabia 2020

Hayatalhazmi, Rahaf S.; Alharbi, Yusuf

doi:10.12691/ajmsm-9-1-2

Cited by 2 publications

(3 citation statements)

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“…The overall level of satisfaction was very high in this study at 94.3%. This finding is higher than the results of the only available study that conducted in the Kingdom of Saudi Arabia [ 18 ] on the same topic, which produced an overall level of satisfaction of 48.1% with the “Mawid” application. The differences between the estimates may be attributed to the differences in the level of coverage in both studies, as Makkah’s study was conducted in one PHC Center.…”

Section: Discussioncontrasting

confidence: 68%

“…By analyzing the factors influencing the satisfaction level of web-based medical appointment systems “Mawid”, we found that satisfaction is significantly associated with gender. Many studies did not find a significant association between the level of satisfaction and gender [ 7 , 10 , 18 , 24 ]. We found that males were more satisfied than females with the service, this finding needs in-depth investigation, and a qualitative study may be suggested to explore these differences.…”

Section: Discussionmentioning

confidence: 99%

“…Several studies assessing web-based systems documented their efficiency, and most patients would use the service again [7][8][9][10][11][12][13][14][15][16][17]. To date, there are few studies about the efficacy of web-based appointment systems in Saudi Arabia [18]. Hence, this study's objectives were to assess patients' satisfaction and perception with the new web-based medical appointment system "Mawid" program and determine the associated factors at the PHCCs level in Jazan Southwest Saudi Arabia.…”

Section: Introductionmentioning

confidence: 99%

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Evaluation of Patient Satisfaction With the New Web-Based Medical Appointment Systems “Mawid” at Primary Health Care Level in Southwest Saudi Arabia: A Cross-Sectional Study

Mahfouz¹,

Ryani²,

Shubair³

et al. 2023

Cureus

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BackgroundPatient satisfaction has become an influential corner in the health services process. Web-based appointment scheduling has been expanded for its benefits and has become a popular research topic. This study's objectives were to assess patients' satisfaction and perception with the new Web-Based Medical Appointment System "Mawid" program and determine the associated factors at the Primary Health Care Centers level in Jazan Southwest Saudi Arabia. MethodsAn observational cross-sectional survey was implemented among 424 adults aged 18 years and above, attending a randomly selected 12 primary health care centers in the Jizan region, Southwest Saudi Arabia. The study instrument included socio-demographic background information, perception, and level of satisfaction with the new appointment system. Responses were analyzed using the SPSS program by applying descriptive and inferential statistical techniques. ResultsThe overall level of satisfaction was very high at 94.3% with 95% C.I. (91.7-96.1). A large proportion of study participants were highly satisfied with the new Web-Based Medical appointment System "Mawid" as nine satisfaction items scored a level of satisfaction of 90% and above. Regarding the perception, 89.1% of the participants agreed that the appointment booking system regulates the number of patients, while 87.7% of participants considered that the appointment system reduces clinic crowding. More than half of respondents (61.8%) agreed that the community culture might limit the scheduling system's use. Univariate and multivariate logistic regression analysis suggested that male patients were more likely to have a higher level of satisfaction as compared with female (COR= 2.95, 95% C.I.:1.15-7.60, p = 0.025) and (AOR= 3.12, 95% C.I:1.14-8.52, p = 0.026), respectively. ConclusionsIn conclusion, this study revealed a high level of satisfaction among study the participants with the new Web-Based Medical Appointment System "Mawid." The system effectively improved patients' satisfaction with registration and reduced waiting times. Patients' satisfaction can be assessed regularly and used systematically as a quality and benchmarking instrument in primary health care.

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Section: Discussioncontrasting

confidence: 68%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Evaluation of Patient Satisfaction With the New Web-Based Medical Appointment Systems “Mawid” at Primary Health Care Level in Southwest Saudi Arabia: A Cross-Sectional Study

Mahfouz¹,

Ryani²,

Shubair³

et al. 2023

Cureus

View full text Add to dashboard Cite

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Perceived satisfaction of web-based medical appointment system in Saudi Arabia: a systematic review and meta-analysis

Radwan,

Alkattan,

Mahmoud

et al. 2024

Discov Health Systems

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Background A web-based medical appointment system is an electronic service that is available in a smartphone application and enables patients to book, cancel, or reschedule their appointment for a specified clinic at a primary health care center (PHCC). This review aimed to assess the perceived satisfaction of web-based appointment systems in Saudi Arabia "Sehhaty". Methods We searched the Cochrane, Trip, EMBASE, and Google Scholar databases for original research published during 2018-2023. The inclusion criteria included all the available studies that investigated the perceived satisfaction with the web-based appointment system in Saudi Arabia. A random effect model was used for data analysis, and the results were presented as odds ratios (ORs) with a 95% confidence interval (CI). Results The review included 781 patients from three observational studies conducted in different regions of Saudi Arabia. Overall, the review recorded that more than half (59.41%) of the studied subjects were satisfied with the use of the web-based appointment system. Moreover, about two thirds of the included patients believed that the web-based appointment system improved the accessibility of PHCC services. ConclusionThe web-based appointment system is a significant tool that improves the accessibility of PHCC services and consequently enhances patients' perceived satisfaction.

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The Level of Satisfaction and Its Determinants with the New Application - Based Appointment System (Mawid) among Al Iskan Primary Healthcare Center Beneficiaries in Makkah, Saudi Arabia 2020

Cited by 2 publications

References 0 publications

Evaluation of Patient Satisfaction With the New Web-Based Medical Appointment Systems “Mawid” at Primary Health Care Level in Southwest Saudi Arabia: A Cross-Sectional Study

Evaluation of Patient Satisfaction With the New Web-Based Medical Appointment Systems “Mawid” at Primary Health Care Level in Southwest Saudi Arabia: A Cross-Sectional Study

Perceived satisfaction of web-based medical appointment system in Saudi Arabia: a systematic review and meta-analysis

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