The level of the quality of life in the city and its monitoring

Wolniak, Radosław; Jonek-Kowalska, Izabela

doi:10.1080/13511610.2020.1828049

Cited by 14 publications

(18 citation statements)

References 49 publications

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“…This is in line with the disability models discussed in the literature [27][28][29][38][39][40]. In particular, the focus should be on people with reduced efficiency of social functioning, who perceive the quality of service in the examined offices as particularly inadequate [84,[97][98][99][100]. For this group of the disabled, the organizational and information barriers discussed are a particularly important factor [62][63][64] and the offices should make an effort to limit their impact, by such steps as training employees in terms of disabled customer service.…”

Section: Discussionsupporting

confidence: 65%

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Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Wolniak¹,

Skotnicka-Zasadzień²

2021

Sustainability

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The publication presents the results of extensive research analyzing the satisfaction with the services of people with disabilities. The goal of the study was to analyze the level of disabled customer service by city councils at the example of the Silesian Province in Poland and to determine the factors that affect the quality of service studied. The research was carried out in 33 municipal offices located in Poland in the Silesian Province on a sample of 2846 people with disabilities. The research shows that disability type has a significant impact on the perceived level of disabled customer service. Moreover, the age of the disabled person has a significant impact on the perceived level of service quality. It turns out that the younger people with disabilities are, the better they assess the level of quality of services provided by the surveyed offices.

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Section: Discussionsupporting

confidence: 65%

“…We use in our research dose variable which was seen as important by experts. Next, after research, we calculated alfa-Cronbach to analyses the reliability of coefficient and based on the results, we decided that we can use the questionnaire in research [83,84].…”

Section: Methodsmentioning

confidence: 99%

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Wolniak¹,

Skotnicka-Zasadzień²

2021

Sustainability

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“…They have such aspects as: social, economic, cultural, related to Smart Cities or sustainable development [55][56][57]. Creative industries in particular are associated with the so-called Creative City concept which is one of the extensions of the Smart City concept [58,59]. Looking from a multidimensional, holistic perspective, the functioning of a modern Smart City can be measured from many perspectives, such as: connectivity, innovation, creativity, diversity, culture and the environment [60,61].…”

Section: Literature Reviewmentioning

confidence: 99%

The Creative Services Sector in Polish Cities

Wolniak

Jonek-Kowalska

2022

Journal of Open Innovation: Technology, Market, and Complexity

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The creative services sector plays an important and constantly growing role in the modern economy. This publication presents the results of extensive research on the functioning of the creative sector in Polish cities, conducted on a representative sample of 287 cities located throughout Poland. The sample was good in such a way as to maintain the structure by province. The survey included questions rated on a 5-point Likert scale. The aim of the research was to study the functioning of the creative sector in Polish cities and to determine whether the active involvement of public administration in its development has a positive impact on this sector. The research was carried out on the example of a medium-sized European country, which is Poland. The original contribution of the authors of the publication is to demonstrate, on a large research sample, the existence of a positive impact of the municipal office’s activities on the creative sector for example using special funds to boost creativity sector in the city, and to ascertain the existence of a linear relationship between the city size and the level of the creative sector functioning in it.

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“…The ISO 37120 indicators in the WCCD were also analyzed by [50], for Amsterdam, Gdynia, London, and Zagreb. Some authors presented quantitative indicator studies (not necessarily of the entire ISO 3712x series), such as [26], which investigated 276 cities in Poland, applying questionnaires to assess the quality of life based on ISO 37120 indicators. Similarly, [27] used some indicators from ISO 37122 for Carugate, Melzo, and Pioltello, three municipalities in Northern Italy.…”

Section: Case Studies Using the Iso 3712x Indicatorsmentioning

confidence: 99%

“…Similarly, "smart cities", which is part of the red cluster, also indicates a connection to OGD. Agreeing with [26], the smarter a city becomes, the more data it collects on the quality of life. The Excel sheet was helpful to eliminate duplicates.…”

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confidence: 99%

Application of Open Government Data to Sustainable City Indicators: A Megacity Case Study

et al. 2022

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The access to open government data has been a relevant topic for societies around the world, especially over the last ten years. This paper aims to analyze the indicators of the São Paulo City Observatory (ObservaSampa), confronting them with the ISO 3712x series (sustainable, smart, and resilient cities) standards, to assess if the former meet both open data principles and the ISO prescriptions. Bibliometric analysis, comparative analysis, cluster analysis, and principal component analysis (PCA) were the methods used in this research. From the comparative analysis, 18 indicators were identified as conforming and 41 as partially conforming. Thus, 20% of the ObservaSampa indicators adhere to the ISO standards. The PCA applied to the conforming indicators shows component 1 is related to socioeconomic dimensions, while component 2 refers to social policy, with both appraisals confirmed by cluster analysis. Measuring and presenting city data in compliance with indicator standards is relevant because they open the possibility of comparing different cities. However, there is still a lack of consensus on a common set of indicators to be accommodated within the current ISO standards system.

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The level of the quality of life in the city and its monitoring

Cited by 14 publications

References 49 publications

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

Improvement of Services for People with Disabilities by Public Administration in Silesian Province Poland

The Creative Services Sector in Polish Cities

Application of Open Government Data to Sustainable City Indicators: A Megacity Case Study

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