2018
DOI: 10.1080/13614533.2018.1511437
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The Library Leading: Knowledge Management Supporting Community College Institutional Strategy

Abstract: This case study demonstrates how librarians at LaGuardia Community College led a college-wide knowledge management project to implement Ask LaGuardia, an online knowledge base where users can find answers to common questions on navigating this large, urban college.Students had been experiencing difficulty receiving clear, correct, and consistent answers to their questions while staff had been challenged by information silos. LaGuardia's president chose the Library for a leadership role in this initiative suppo… Show more

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Cited by 4 publications
(3 citation statements)
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“…It appeared that the substantive silos and its corresponding verb and adjective forms are used in many different ways and limited our search uniquely to the organizational context and delimited only partially its scope of use. For example, we found cases of budget silos [73], information silos, [74][75][76][77], cultural silos [78], tribal silos [79], siloed thinking or mentality [80], research silos [81], and silo-effects [82].…”
Section: Discussionmentioning
confidence: 99%
“…It appeared that the substantive silos and its corresponding verb and adjective forms are used in many different ways and limited our search uniquely to the organizational context and delimited only partially its scope of use. For example, we found cases of budget silos [73], information silos, [74][75][76][77], cultural silos [78], tribal silos [79], siloed thinking or mentality [80], research silos [81], and silo-effects [82].…”
Section: Discussionmentioning
confidence: 99%
“…According to Jardine [14], recognizing consequences of a siloed information environment can lead to formal recommendations for improving the alignment between organizational departments enterprise wide. With the information found on supporting the need for capturing critical tacit knowledge, sharing it freely through knowledge sharing, and breaking down knowledge silos, further research will advance the understanding and application of how sharing critical tacit knowledge can support an organization's learning culture.…”
Section: Obstacles and Solutions To Knowledge Sharing Successmentioning
confidence: 99%
“…According to Jardine [14], recognizing consequences of a siloed information environment can lead to formal recommendations for improving the alignment between organizational departments enterprise wide. With the information found on supporting the need for capturing critical tacit knowledge, sharing it freely through knowledge sharing, and breaking down knowledge silos, further research will advance the understanding and application of how sharing critical tacit knowledge can support an organization's learning culture.…”
Section: Obstacles and Solutions To Knowledge Sharing Successmentioning
confidence: 99%