The Making of Data-Driven Sustainable Smart City Communities in Holiday Destinations

Sarkar, Sudipta Kiran; Toanoglou, M.; George, Babu

doi:10.1007/978-3-030-08277-2_16

Cited by 10 publications

(6 citation statements)

References 11 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Previously published studies on the outbreak's effect are not consistent about the future of tourism and uncertain situations related to the pandemic [6]. Sarkar et al [7] argued that the current pandemic outbreak would shape individuals' and societies' behavior towards travel and tourism in other parts of the world. It will be very challenging for the governments to allow visitors in their countries due to a pandemic outbreak's threats.…”

Section: Introductionmentioning

confidence: 99%

“…Technological development is significantly inspiring many fields and commercial sectors within the COVID-19 outbreak. Supply chain processes are restructuring, while medical and manufacturing sectors also handle the situation with advancement in the procedures which use the technology [7]. The tourism industry can also be finding a better solution using the technology and Information Technology (I.T.)…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Post-COVID 19 Tourism: Will Digital Tourism Replace Mass Tourism?

et al. 2021

View full text Add to dashboard Cite

Recently, nations are struggling to mitigate the impact of the unprecedented COVID-19 outbreak on their economy. Many countries have imposed traveling restrictions to reduce people’s movement in order to avoid infection transmission. Traveling restrictions have jeopardized the tourism industry around the globe. If the situation persists, it will become challenging for the nations to open tourism. For this reason, the digitalization of tourism is a viable solution for this situation. However, it is essential to map whether digital technologies can provide alternative solutions to the situation and whether digital tourism can replace conventional tourism? With that backdrop, this study has two objectives: (a) to find the future of digital tourism development beyond the COVID-19 pandemic situation, and (b) to find collaborative research work among nations to develop digital tourism after the current pandemic crisis. To achieve these objectives, we conducted a systematic literature review of past research on the development of digital tourism from 2016–2020. The study applies the PRISMA-2015 statement to select and synthesize 60 articles from Scopus and ‘Web of Science’ databases. Content analysis was performed to analyze the underlying clusters of research on digital tourism and, later, bibliometric analysis was conducted to examine collaborative research between different countries. The findings highlighted three major research clusters namely; virtual reality tourism, virtual tourism, and augmented reality. In addition, the research finding shows that virtual tourism is a practical and valuable option for mass tourism during the COVID-19 outbreak and can replace mass tourism after the pandemic. Although virtual tourism does not feel like a visit to a natural destination, it is still getting attention from tourists. Virtual spaces must develop more features and value additions to achieve tourist satisfaction in the future.

show abstract

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Post-COVID 19 Tourism: Will Digital Tourism Replace Mass Tourism?

et al. 2021

View full text Add to dashboard Cite

show abstract

“…Resources in this context enable competent organizations to deliver rare and valuable outputs, differentiated products that may be difficult to imitate, or products that are eco-friendly and easy to recycle [149,153]. In this instance, knowledge sharing is linked to the opportunities delivered by technology-also for the future of KM-as substantial and particular knowledge may also be shared across geographical barriers or harnessed to use nature to provide a sustainable living to residents and visitors [136,154,155]. Future KM tools must therefore be able to contend with heterogeneity and discontinuity in knowledge [146].…”

Section: Automated Content Analysis Results: Resourcesmentioning

confidence: 99%

Knowledge Management in Society 5.0: A Sustainability Perspective

Smuts

Merwe

2022

Sustainability

View full text Add to dashboard Cite

Organizations require the means to navigate Society 5.0. This is a knowledge-intensive society where a sustainable balance must be created for social good through a system that integrates cyberspace and physical space. With significant data, information and insight exchange based on knowledge in people and machines, organizations need to make sense of the notion that knowledge assets are the central structuring elements for sustainable development. By considering the key aspects of knowledge management (KM) in Society 5.0 as they relate to sustainable development, organizations may leverage their KM capability and learning agility to successfully address the unique requirements of the new society, environment and goals for sustainable development. In this research, automated content analysis was applied to identify key KM aspects using the Leximancer software. A total of 252 academic papers were analyzed, identifying 10 themes related to key KM concepts in Society 5.0 as they pertain to sustainability. The KM concepts identified were described and mapped to the sustainability triple bottom line. They comprised three primary and three intersecting dimensions, i.e., the environment (planet), society (people) and economic performance (profit) in the socio-economic, eco-efficiency and socio-environmental domains. The most significant themes included “knowledge”, “human”, “companies”, “information” and “system”. Secondary themes included “innovation”, “development”, “resources”, “social” and “change”.

show abstract

“…I think they were, quite frankly, a bit slacker in Europe" (Maclean, Harvey, & Suddaby, 2022). Hilton addressed this inconsistency by initiating H360, a project to review everything from breakfast fare to bath amenities, the décor of lobbies, Wi-Fi service, hotel architecture, and handling of customer complaints at all the company's hotels (Sarkar, Toanoglou, & George, 2020). The motto of H360 was "One brand.…”

Section: Initiatives By Hilton Hotelsmentioning

confidence: 99%

The New Service Realities

Mandal

2024

Journal of Business Ecosystems

View full text Add to dashboard Cite

Companies require superior services to succeed in the competition. They realize and understand the new service realities in the 21st century. The objective of the study is to analyze the various aspects of the reality. The methodology adopted is a conceptual analysis of the realities and the strategies and initiatives adopted by companies. The new service realities relate to increasing roles of technology, customer empowerment, customer co-production, and the need to satisfy both customers and employees. Enlightened companies adopt several strategies and initiatives to deal with the realities. Academicians should analyze the realities and suggest effective ways of dealing with the realities. Practicing managers focus on adopting strategies and initiatives which are effective in dealing with the new realities, developing effective customer relationships, and in achieving business excellence in the long run.

show abstract

The Making of Data-Driven Sustainable Smart City Communities in Holiday Destinations

Cited by 10 publications

References 11 publications

Post-COVID 19 Tourism: Will Digital Tourism Replace Mass Tourism?

Post-COVID 19 Tourism: Will Digital Tourism Replace Mass Tourism?

Knowledge Management in Society 5.0: A Sustainability Perspective

The New Service Realities

Contact Info

Product

Resources

About