2001
DOI: 10.1080/09544120100000017
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The Malaysian Total Performance Excellence Model: A conceptual framework

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Cited by 15 publications
(9 citation statements)
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“…The supplemented subject of interest was to introduce quality models to facilitate the organizational processes essential to materialize the business excellence (for Asif & Gouthier, 2014;Badri et al, 2006;J. J. Dahlgaard et al, 2013;Husain et al, 2001;Jayamaha et al, 2009;J. S. Oakland & Tanner, 2008).…”
Section: The Ways Of Achieving Obe (F1)mentioning
confidence: 99%
“…The supplemented subject of interest was to introduce quality models to facilitate the organizational processes essential to materialize the business excellence (for Asif & Gouthier, 2014;Badri et al, 2006;J. J. Dahlgaard et al, 2013;Husain et al, 2001;Jayamaha et al, 2009;J. S. Oakland & Tanner, 2008).…”
Section: The Ways Of Achieving Obe (F1)mentioning
confidence: 99%
“…Cronbach's alpha, which represents the ratio between the true and the observed variance (Yu, 2002), was used to measure internal consistency, a low value of alpha indicates that the data are not homogeneous or that the sample of items performs poorly in capturing the construct or component (Churchil, 1979). An acceptable Cronbach alpha should be higher than 0.7 (Hair et al, 1998;Husain et al, 2001;Saraph et al, 1989). This method also permits the calculation of the alpha coefficient if one variable is removed from the original set, making it possible to identify the subset that has the highest reliability coefficient.…”
Section: Performance Measures and Quality Tools In Portugal 285mentioning
confidence: 99%
“…A low value of alpha indicates that the data are not homogeneous or that the sample of items performs poorly in capturing the construct or component (Churchil, 1979). An acceptable Cronbach's alpha should be greater than 0.7 (Husain, 2001). With the exception of the 'human resources' benefits, the remaining do present a Cronbach's alpha greater than 0.7, thus reflecting that the questionnaire has internal consistency and that the scales are reliable (Tables 1 -5).…”
Section: Questionnaire Reliability and Validitymentioning
confidence: 99%